We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (19,673)
Filter reviews
19,673 results
Traveller rating
16,810
1,995
524
200
144
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
16,810
1,995
524
200
144
Show reviews that mention
All reviews martini bar chez isabelle flavor market lobster the grill sol bar carolina paz our honeymoon ec pool main pool rooftop terrace non ec building concierge room service las olas french restaurant swim up room
Selected filters
Filter
Updating list...
179 - 184 of 19,673 reviews
Reviewed 3 weeks ago

amazing time at resort. customer service was excellent. staff such as francesco and sergio were quick efficient snd friendly providing drinks at poolside. cesar and jaison brilliant at making drinks in evening. flavor restaurant should be open daytime for tapas lunch.

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank wobbla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 2 weeks ago

Dear guest,

First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.

It is lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went out of their way to make sure that every request was accommodated. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay.

It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I love how the staff remembered my name every where I went. They made me feel like part of the family. The property was immaculately kept and I loved how the staff wanted to make sure I had having a good time. I will be back!

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Coastal282352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 2 weeks ago

Dear guest,

First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community.

We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and your needs were completely catered.

Excellence Playa Mujeres is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests’ highest expectations and provide them a service as personalized as possible.

We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Erick and Juliana took wonderful care of us at the beach. They somehow know what you need before you need it. We ate at Agave three times during our stay. Once for breakfast and twice for dinner. Elaine, Gloria and Mauri always had a smile on their face and kind words. We enjoyed Mauri and his sense of humor most of all. We already planning to come back in a couple of weeks.

Date of stay: November 2020
    • Value
    • Cleanliness
    • Service
Thank amy p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 2 weeks ago

Dear Amy,

First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your holiday destination for the first time and for taking the time to write and share this review with the TripAdvisor readers.

We are very delighted to read that our resort and colleagues were able to exceed your expectations and made your stay more comfortable. They are passionate about taking care of every single detail and they personalize our service and their attitude is intended to provide a service that is second to none.

It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

A great service by the EC team (Manuel, Luis, and Nacho), the whole bartender team at the Prelude bar, and EC beach concierge and Lucia! They made our stay memorable and relaxing. Very much looking forward to going back (hopefully) soon!!

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank donghyukchang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 2 weeks ago

Dear guest,

First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with other travelers.

We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I recently got back from a 5 day stay here, and I miss it already. I would definitely recommend this resort to friends. I'll start with the positives, and point out a few of the downsides.

Positive #1, Service. As many reviews point out, the service here is fantastic. A few shoutouts:

1) Guadalupe at Toscana: He took fantastic care of us, and was just a pleasure to see and interact with. Although he's busy (comment on that later), he had no problems stopping for a few minutes to joke around with us. Also the rest of the staff at Toscana were fantastic (Tabitha, Joscelin, Diana, and the rest of the staff).
2) Cesar at Martini Bar: This guy puts on quite a show. Tons of energy and just fun to see him bounce around making drinks for everyone.
3) Carlos at the Excellence Club Concierge: There was an occasional issue and he was quick to make sure it was resolved and I was happy.
4) Cleaning staff: It's a tough time to be in the cleaning biz and they did a good job of keeping the place clean.

Positive #2, Food, drinks: Outside of a slightly under-cooked steak at the French restaurant, all the food and the drinks were pretty top notch. It's an all inclusive resort so it wasn't the greatest food I've ever eaten, but it was exactly what I wanted and I thought it was a good value for what I paid for.

Positive #3: Excellence club: Overall I think the excellence club is worth the money. Exclusive beach area, nicely positioned rooms, personal concierge, etc all the amenities make it a good value.

Positive #4: Entertainment. There are a ton of activities and a main "big" entertainment every night. They are a lot of fun, so make sure to take advantage.

Few negatives.

Negative #1, Covid: All of the service staff have these half facemasks which kind of help, but be prepared to be significantly outnumbered if you want to wear a mask. The only guests I saw wearing them were clearly people who had just arrived. The hotel is in a tough spot with wanting people's money and not wanting to upset guests, but I think there were opportunities to try to enforce more mask wearing.
Negative #2: Service at a few of the restaurants. If restaurants do fill up (they're running at a limited capacity), expect the servers to be running around. It's a logistical nightmare for them, but once you drop off the food you should probably come around to make sure it was cooked okay (spoiler alert, the steak was very under-cooked).

All in all, I would definitely go back and look forward to future trips hopefully soon.

Date of stay: December 2020
    • Value
    • Rooms
    • Service
Thank travel09193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 2 weeks ago

Dear guest,

First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your holiday destination and for taking the time to share your feedback with other travelers.

We are very delighted to read that you were amazed at how consistent the quality at Excellence Playa Mujeres in terms of customer service, food & drinks, and cleanliness.

The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience.

It has been a pleasure hosting you as our guest and we look forward to seeing you back soon to share more amazing experiences. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews