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All reviews martini bar chez isabelle flavor market lobster the grill sol bar rooftop terrace our honeymoon main pool carolina paz cafe kafe ec pool non ec room service french restaurant building concierge swim up room
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Reviewed 30 May 2018 via mobile

This was our 3rd trip after initially staying for our honeymoon in 2016. It's a whole big world out there yet we keep going back. Why? Well because it's simply perfect. It's a long flight from the UK, and not cheap, but worth every second, every penny. The rooms are all a great size, well equipped with high quality amenities and mini bar ( full sized bottles of spirits, with daily replenished fridge). We have stayed in a range of Excellence club rooms now ( roof top terrace, ocean view and pool view) and each one was fit for our needs. We mostly use the beach during our stay and love the service there, Erick has taken care of us each year now ensuring we have everything we need. The weather this year was a little more unpredictable than we are used to but we still got to the beach everyday. The sea is warm and inviting and we never struggled to get loungers.

The food was better all round this year, it's always been good, but there just seemed to be even more attention to detail, and we didn't have a bad meal at any of the restaurants. We also only had to wait one evening for the French restaurant (Chez Isabelle) but every other night, despite eating at popular times I.e between 7-8pm we were seated straight away. Definite highlights would be the fillet mignon in Chez, short ribs in Barcelona and everything in Basmati! Also, don't miss the pizza by the beach and las olas rock n burgers.

The drinks service is exceptional wherever you are- whether on the beach where we had Raquel serve us this year, or the martini bar with the awesome duo of Caesar and Tona serving up an everlasting range of martinis. They only use high quality, branded spirits. The absolute star of the show for us this year however, was Diego working evenings at the Prelude bar. What a huge asset he is, full of energy and humour and makes some amazing and creative drinks. Previously we've done a mixology tasting session with him ( which I would highly recommend) but otherwise missed out on time with him while he worked the swim up bar which we don't tend to use. He is much better suited to the Prelude bar and really able to demonstrate his unique cocktail making skills and personality there and he does such a great job keeping everyone happy all night. No matter how busy it gets, he keeps going and keeps smiling, and being so quick your glass is never empty. He really knows his stuff and works so well alongside Oscar, making the Prelude bar the busiest we have ever known it. He went above and beyond to keep my husband and I happy with some special drinks, and we won't forget that.

There is plenty of entertainment going on- I don't really get the comments about things closing at 10, there is as much or as little as most people could ask for, without it becoming a full on party resort which is not the ambience most want. There is plenty going on until 1am. There is a range of daytime activities too without it being too full on. We did the air rifle and archery this year for the first time. We also did another mixology this year, which was again fantastic. If you want full on nightclubs, loud music all day at the beach/pools etc then you may however want to look elsewhere. There is a huge range of visitors here, young and old and I feel they cater well for everyone.

The excellence club staff are excellent- Javier is always incredibly helpful. Jakkeline our concierge also helped us with some quick repairs to my husband shoes- another example of how amazing everyone is.

In terms of negatives? Well there genuinely were few, the menus could do with being refreshed as they have for the most part, not changed in the 3 visits. Housekeeping took our flowers on our 2nd day which weren't replaced. The grounds are quite slippery, not just during rain, but just with people moving about after using the pools etc, and unfortunately we did see a few people slip.

The main reason we keep returning is the fantastic staff and the guarantee of exceptional standards in the most beautiful location. May 2019 here we come!

Stayed: May 2018, travelled as a couple
4  Thank Manda1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

I have no words. This place is amazing. We came here for our honeymoon and we came back again this year with 4 of our friends. Let’s be real we will probably come back again next year. The food, the staff, the pools, the spa, the rooms, the everything: it’s honestly stupid how perfect this place is. The staff is so kind, so generous, so attentive to detail. I mean, there are a zillion people that come through here and the bartenders at the Martini bar remembered the drink I had ordered 4 days before. Wow. And Alan, who does the entertainment, missed his lunch break and did an extra pool trivia one afternoon just because he heard us talking about how we all had so much fun playing the day before. That is so nice?!? So impressed. My husband and I love this place. Also it is pristine. PRISTINE. I literally saw a staff member cleaning the individual rocks around the flower bed with a washcloth and soap. Each member of the staff deserves a billion dollar bonus. It was an honor to meet all the wonderful people that make this resort truly the best in the world. Looking forward to visiting them again!

Stayed: May 2018, travelled as a couple
1  Thank Hannah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

We visited for a Wed-Sun birthday trip. I can't say enough of how great the staff is. We mentioned at check in about the birthday and were greeted with balloons and a gift. The swim up room is divine. You can have as much fun or as laid back as you want. There is something for everyone. Francisco the beach bartender was amazing!!!!

  • Stayed: May 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank allinclusive49022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

This was our 5th visit to the Excellence Playa Mujeres and we realised once again why we keep going back. Everything is just perfect and the staff throughout the resort are wonderful - so friendly and helpful wherever they work. Even the gardeners, who do a great job keeping the grounds in a wonderful condition, greet you as you walk about. We always book a club room and really do think this makes a difference. The club lounge is usually a haven of cool, peace and tranquillity and we enjoy popping in for a drink before dinner, after dinner and even for a small lunch. The lunch dishes on this occasion seemed even better than we remember and it did become our 'go to' place. We booked a swim up suite and really enjoyed the experience. We love the fact that you don't have to make reservations at any of the restaurants and particularly enjoyed Chez Isabelle, Barcelona, the Lobster House and the Grill. Regarding the staff, we would like to pick out the following people who we thought were exceptional - David (at the Pool 8 bar), Lizbeth (at La Toscana for breakfast and lunch), Nelson (who popped up everywhere to make sure everything was going well), Mario (Pool 8 concierge), Lorenzo (who served breakfast at La Toscana), Carolina/Pedro (guest services).

Room Tip: Swim up suites
  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Judi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2018 via mobile

This was our second visit to XPM. We were looking for something familiar, so that we could make the most out of a 3 night stay-It was the right choice! We enjoyed the things we loved about the resort the first time around, but the best part was being remembered by the staff. Having staff light up when they recognized us and hugging us “good bye” made us feel wonderful.

We love the beach and Ignacio made the experience perfect along with Julianna who remembered my slightly exotic drink order and went out of her way to get it made for me. The pampering continued poolside with Caesar on our last day, making sure we could enjoy every last moment until our transfer came to pick us up.

The staff is special here. The resort is run well and you are left wanting for nothing. This is an oasis of quiet for us. we stick to the excellence club beach and pools, but on both trips, when we did walk past the more active areas, people always looked like they were having fun.

We are literally counting the days until we return.

Stayed: May 2018, travelled as a couple
1  Thank flips48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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