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The Pavilions Phuket
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Reviews (921)
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Reviewed 28 July 2013

As my husband and I feel decidedly underwhelmed by the pavilions I thought I would write the review whilst we still have 4 nights to go ,,
Firstly can I say we have no problem with the staff who are extremely polite and attentive and helpful .
We booked the pavilions based solely on trip advisor reviews as we had never heard of it but the reviews and pictures on their site convinced us so we were extremely excited to come here ,
Maybe our expectations were to high but we are disappointed , we can see whet they are trying to achieve but it's not quite right and its difficult to pinpoint why but these are some of the points we are not happy with :

Before booking we deliberated on which suite to book , penthouse or ocean view and decide to go for penthouse as it had a spa room which I hoped to use whilst my husband played golf ,within 12 hours we Decided we would like to look at an ocean view villa to see if we maybe would prefer this ,the penthouse seemed too big !! reception sorted this out of us , the hotel is only 40% full , what we liked was the outdoor space larger pool and view so we decided to swap ,on returning to reception we were then told it would cost another £600 for 6 nights bearing in mind the hotel was less than half full we thought this was a bit cheeky as the ocean views are actually cheaper than the penthouse suite on their site !!! So we declined sorry a hundred pounds per night for a bigger pool is not worth it !! Again as a 5 star resort we thought someone might querie with us why we wanted to move but no follow up what so ever from management or guest relations .
initially on entering the penthouse all looked lovely very spacious with lovely outdoor area so we settled ourselves in , as the evening went by we noticed the outdoor furniture cushions were all a bit mildewy in particular the upstairs lounging area it didn't entice us to go out there , it was also very wet which we appreciate in a tropical climate is difficult to control but no effort had been made to move cushions and dry them out , I myself did this which helped but still ther were leaves and bird muck over them which I am afraid I did not come on holiday to clean , the shower was very lime scaly as we're the plug holes , toiletries were in red bottles that could be filled up which is very economical but they should still be cleaned they just needed agood wipe down , siting in the downstairs cloakroom you could see splashes all up the walls and on the back of the door also the chrome bin was very dusty, before h.k arrived this morning th was only minimal amount of toilet roll left I had to shout upto my husband to bring one down from upstairs ,,, red towels were very musty smelling ,
You may think these are all minor points but for a luxury 5 star resort these are issues that I think should never even need to be brought up having come from the shangri la in Bangkok as it stands at the moment ther is no comparison .
Improvements: cushions for sun beds as the towels keep slipping off , glass surfaces for bedside tables , dressing table coffee tables as would reduce scrating and damage which doesn't look great !!! General maintenance again bit tired around the edges lots of flaky walls and again mildew .
Strange point to make but also several residential villas in middle of resort !!!!
This resort has the promise for a 5 star but not as yet the little things are what you remember of which some they achieve , as mentioned before very helpful with many things driving us to beach and the local town , spa service excellent and value for money ,
This is an honest review and hopefully constructive review based on many years travelling and staying in a broad spectrum of different quality resorts and what our expectations are for these resorts .

Room Tip: Ocean view for pool and view. Penthouse for space
  • Stayed: July 2013, travelled as a couple
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6  Thank joshchlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCNager, General Manager at The Pavilions Phuket, responded to this reviewResponded 3 August 2013

Dear Reader,

We always appreciate when our guests take the time to share their feedback with us, especially if they do so while still on property, giving us the opportunity to promptly respond and act upon their comments. This is the reason why we make a point to follow up with our guests on a daily basis and Simona, our Guest Relations Manager, met them every day.
We were however quite surprised that these guests chose to do so via Tripadvisor, hence delaying our response time, when they had the chance to communicate with us directly.

Further to their specific comments concerning an upgrade to one of our Ocean View Pool Villas, in view of limited availability and the refurbishment of a number of villas in this category, it was regrettably not applicable.

With regard to the remarks concerning cleanliness and maintenance, we have immediately taken the necessary action to rectify the shortcomings highlighted and appreciate that upon a personal meeting with the guests, they have shared additional suggestions on how to further improve the housekeeping service for our guests.

In conclusion we sincerely regret the accumulation of small concerns that have lead the guests to voice their comments on Tripadvisor and would like to reassure the readers that their valuable input has been shared with all departments concerned, to avoid similar incidents from reoccurring in the future.

Loving Regards,

Jean-Christophe Nager
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2013

We stayed here for three wonderful nights. It did rain during our stay but we always had something to do, being massages, dining of just relaxing in our out of this world pool villa. The service was great and food fantastic, it is hard to find fault with our stay. We hope to return one day and have better weather.

Stayed: June 2013, travelled as a couple
1  Thank Michmel2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2013

My husband and I recently stayed at The Pavilions Phuket and what a wonderful experience it was! from the moment we got picked up from the airport till we got dropped off at the airport. We stayed there for three nights and i gotta tell you it surely was the best three nights of my life! The amazing entrance to the hotel was breathtaking. They welcomed us with a delicious drink and before we know it check in was already taken care of. Our villa (pool villa with spa) was out of this world. The outdoor lift that takes you to and from your villa was a wonderful new experience.
There wasn't a wide selection of breakfast but the quality of the food was superb!
The guys at reception did a great job at helping us plan and book for our daily programmes wether it was booking for a show or just enjoyong romantic delicious dinners at the resort or in the best restaurants in phuket( I highly recommend Joe's Downstairs) in Patong.
The 360 bar was just perfect in every way-beautiful view of the sunset and great tapas.
The pool in the villa was wonderful with the water being at perfect temperatures to take a dip whenever you please. When you are in your villa you have complete privacy which makes it the perfect destanation if you are on your honeymoon or celebrating an anniversay(like we were).
The staff at the resort were very friendly and always asking if there is anything else they could do for us to make our stay more pleasurable. The in villa spa and spa services were out of this world!! I would like to send a very special thank you to Simona Chimenti Guest Relation Manager at the resort who was very helpful and knowledgable and knew exactly was we wanted and needed. She came over to our table every morning during breakfast and exchanged a delightful chat which made our stay that much more special. She even drove us via buggy up hill to the 360 bar herself. We are a well travelled couple and its these things that make a difference which you dont see in most 5 star resorts. So thank you:)
We cannot wait to return to The Pavilions as it was by far the best trip we have taken so far!

Room Tip: If you are only a couple then get the pool villa with spa its huge!
  • Stayed: June 2013, travelled as a couple
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1  Thank yasmin y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2013

We stayed here for our 18th wedding anniversary recently. This must have been one of the BEST hotels/resorts we have stayed at (and we have stayed at hotels around the world). Although service from all the staff was impeccable special thanks must be given to Simona (Guest Relations) and Belinda (Executive Chef). Their personalised attention to our stay really made it very very special. The high standard of professionalism and guest pampering received starts from the moment you are picked up by the Hotel's limousine service and doesn't end until you return back to the airport. We stayed in the Spa and Pool Pavillion which is great with the separate spa room. We also took advantage of the Ultimate Love Potion Package which, I believe, is really value for money if you want to spoil yourself with a special holiday.The attention to detail to ensure that your stay is as perfect as possible is amazing and we were very impressed that small details mentioned by us were immediately executed upon. We will be highly recommending this resort to all our friends and family. Words cannot express the pleasure and gratitude at the wonderful service and experience of staying in this Resort. We will be back!!! Elaine, Gold Coast

Room Tip: The spa and pool pavillion is an excellent choice to stay in. The separate spa room gives guests a little bit more privacy whilst therapists are setting up.
  • Stayed: June 2013, travelled as a couple
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Thank ElaineS99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2013

As world travelers, self described hotel snobs and professionals in the travel industry we have to say that our recent 5 night stay at The Pavilions was amongst the top 3 in our lives.

It is rare that a resort is able to balance and deliver perfection in every way, design, execution and satisfaction but they have done it. Our hat's off to Jean Christophe and his team and to the magicians who developed and designed this sensuous resort.

From the moment they collect you at the airport (our driver the ever personable and hilarious Max) to the welcome gong as you arrive and leave everything has been done to assure that your stay is magical.

A few details:

Design - The design of this property is nothing short of amazing. We stayed in a Spa & Pool Villa and it was hands down was of the most beautiful rooms we have ever seen. It is not fair to even call it a room but rather a luxury villa with it's own pool and patio which rivals one you would find in an ultra luxury home. From the bedroom and living area to the spectacular bathroom featuring black granite and red highlights with a two person bath and 4 person shower this is luxury at its finest

Landscaping - Yes, it is a tropical environment which means that you can grow anything and fast but the shear density, variety and carefully planned layout creates a jungle effect everywhere that is so meticulously maintained that it almost feels as if every plant, vine tree and leaf was hand placed. The wonder starts when you enter and drive down a quarter mile tunnel of perfectly trained bamboo arching over the road and continues with the various vine covered trellises which lead you to your room.

Service - Yes, this is Thailand where almost all service is delivered with a smile and efficient yet solicitous desire to please but The Pavilions have taken even that to a new level. There was literally nothing we wanted to could dream off that was not provided, fast and with meticulous care and concern for our satisfaction. Also, the spa treatments were among the best we have had. We had a 90 minute couples massage one day in our room, yes but lest you think why the room, each of the pool villas has its own spa suite with two wonderful massage tables side by side. We like deep massages and can say these were absolutely top notch.

Food - We had the opportunity to dine at all the restaurants and have room service on a few occasions as well. Again everything was done to perfection. We tended to eat only Thai but they also had a large selection of western items as well.

Finally, we strive to find the best of the best when we travel and The Pavilions in Phuket is most definitely at the top of that list, thank you all :-)

  • Stayed: June 2013, travelled as a couple
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2  Thank aboutsot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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