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Traveller rating
1,329
487
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38
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4 - 9 of 2,029 reviews
Reviewed 10 January 2021 via mobile

I just stayed here with my friend for relaxing.
When I arrived to the hotel and found many guests came to check-in in the same time.
But Front Staff enough to take care all guests and check-in process is quite fast with advise fully details for guest benefits.
Front Office Team is friendly and service-minded.
My room is quite big with nice lagoon view and clean.
The hotel is very nice with beautiful beach for relaxing.
The hotel provides afternoon tea for guest in house at Voyager 47 Club Lounge and evening cocktails with appetrizer by Chef.
Dinner time was very busy and FB staff was not enough to take care guests with limit menu.

Thank you all staff for hard work.
Saowanee W.

Date of stay: December 2020
Trip type: Travelled with friends
2  Thank saowwon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony Pedroni, General Manager at SAii Laguna Phuket, responded to this reviewResponded 29 January 2021

Dear Khun Saowanee,

Thank-you for choosing to stay with us at the Outrigger Laguna Phuket Beach Resort and for taking the time to share your valuable feedback.
It appears that the restaurant was quite busy during your stay and I would like to apologize if you experienced any delays in service as a consequence.
I was however delighted to read that you liked the resort and that you were able to relax and enjoy the beach.


I do hope we will have the pleasure to welcome you back to Phuket again soon and would again like to thank-you for choosing Outrigger

With best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2021 via mobile

We spent new year at the hotel - it was our second visit as we had enjoyed our first trip so much. It was exceptional. Such a fantastic staff team, excellent service, superb facilities. We very rarely visit places twice as there are so many amazing places to go - we made an exception as this place was special. The New Years event was perfect and they bent over backwards to accommodate our children and friends.

Date of stay: January 2021
2  Thank Prendy78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony Pedroni, General Manager at SAii Laguna Phuket, responded to this reviewResponded 8 January 2021

Dear Prendy78,

Thank-you for choosing Outrigger for your recent family vacation. Thank-you also taking the time to share your feedback.
I was delighted to read that you all had an enjoyable stay and enjoyed our New Year's Eve celebration.

I do hope we will have the pleasure of welcoming you back to our resort for a third time in the not to distant future

With best regards

Tony Pedroni
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2021

Throughout our stay, the staff was very attentive, friendly, and responded to our requests immediately. Two adults and three teenagers were in connecting rooms with enough space in each room to gather and play games and celebrate a birthday. The hotel helped us book a local snorkeling trip and picked up on the fact that we were celebrating a birthday and offered a delicious cake and personalized card. We felt very well cared for while we enjoyed the beautiful beach, pool, and many other activities including ping pong, pool, squash, paddleboarding, windsurfing, sailing, and volleyball. It was a great fit for our family that includes three teenagers.

Date of stay: December 2020
    • Value
    • Location
    • Service
2  Thank stevesX113RN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2020 via mobile

I went to Outrigger with my partner over Christmas 2020 and we loved our stay. The staff was amazing and very friendly and the location was great. The beach was the perfect place to relax and de-stress.

Date of stay: December 2020
Trip type: Travelled as a couple
2  Thank PatrickMcDonah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2020

Greatly managed resort perfectly located right on wonderful Bangtao Beach.
The Laguna zone in the back is Phuket's finest, best maintained quiet green area.
Staff and F&B are really excellent, Locavore offers the best breakfast on the island and we had an unforgettable Sunday Brunch at Metzo's. Not to be missed when or wherever in Phuket. Khun Sergey and Khun Joy manage by example. We will be back soon.

Room tip: Book either Lagoon View or Beachfront but with Club Access
Date of stay: August 2020
    • Value
    • Location
    • Service
2  Thank AlainDeBacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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