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Reviewed 13 February 2019

We were lucky enough to get a room that opened up to the pool area, which was perfect for us. However, one of the reasons we chose this hotel was that there was a Kids club for younger kids and an E Zone (or some name)for older kids. We are a couple with an 11 year old. We had really looked forward to having at least a couple of hours to ourselves. However, when I brought my daughter to the place they pointed to a door and that was it. I had my husband take her back again with the same experience.

The Spa is also very expensive in comparison to what you find outside the hotel (and the massages were comparable).

There is a lot of good at this hotel: location, breakfast, pools are nice, staff is helpful but the issue with the kids club significantly impacted this review.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank KarenL511
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelManagerCKR, Hotel Manager at Centara Karon Resort Phuket, responded to this reviewResponded 7 April 2019

Dear KarenL511,

Warmest greetings from Centara Karon Resort.

Hope you did have a safe and sound journey back home. We are pleased to hear that overall you did enjoy your stay and we like to thank you very much for your comprehensive feedback.
In regards of the shortcomings which you listed for us we have discussed them in great detail with the respective department heads so they are able to review with the staff and ensure we will improve those areas accordingly.

We are certainly not pleased that we were not able to meet your expectations on this visit as rest assured this is certainly not our usual standard of service we strive for on a daily basis, as this can be seen by many of the positive reviews we do receive on TripAdvisor.

We do hope to have the opportunity to welcome you back in the not too distant future and restore your faith in us.


Regards,

Centara Karon Resort Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2019

Tried Centara karon after staying in much quieter Bangtao beach, looking for a more vibrant town. Karon certainly is, but it’s still just a small tourist town. Patong is where you need to go to get a full scale city, luckily only 20 minutes taxi ride away.
In general Centara is a very nice resort with great and updated facilities (reception, pool areas, restaurants, fitness center, kids club)
Rooms and buildings however are ready for a major update. Bathroom fixtures loose, water slow and extremely hard to regulate and mold around sink and bathtub. Stairs to rooms (no elevators) are narrow and dark.

Sleep was fine though, main party area around kids pool go quiet at 8pm so no noise issues having a room facing this.

Think price matches quality.
Except for SPA which is priced very high compared to alternatives. Yes i’ts nice but a massage cost 4x what you pay at the beach or one of the places just outside the hotel. This discouraged us from using these facilities even if they look very nice.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
1  Thank Nicolaj G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelManagerCKR, Hotel Manager at Centara Karon Resort Phuket, responded to this reviewResponded 7 April 2019

Dear ngo79,

Thank you very much for choosing Centara Karon Resort and for taking the time to write a review of your stay. Feedback is invaluable in helping us to understand our guest experience and guiding us on how to make improvements, with that in mind your comments have been shared with the team, we do hope that the overall experience was memorable and that you will return soon.

Regards,

Centara Karon Resort Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2019

We stayed at this hotel for 12 nights in between visiting Bangkok and Kuala Lumpur. This was our beach and pool break and it didn't disappoint. When we checked in we were offered an upgrade at a discounted price. One of the many very friendly and helpful staff members showed us various rooms so that we could decide. We did eventual chose a room in the tropical block overlooking the quiet pool. Amazing. Two comfortable beds and a large bathroom with a great separate shower. On the top floor of three levels only downside for some is no lift, however we don't mind that at all. We even had a view of the big Buddha!
The hotel is 5 minutes from the beach and right on the doorstep of the town. Fantastic location. The breakfast was great and catered for all tastes. They do theme nights at reasonable prices and the street food night was great with the resident house band particularly good.
We dont say this often but we will definitely return, it is an amazing place with great staff in a fantastic location. What more do you want.

Room tip: Upgrade for bigger better rooms.
Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank pete3837
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelManagerCKR, Hotel Manager at Centara Karon Resort Phuket, responded to this reviewResponded 7 April 2019

Dear pete3837,

Thank you very much for choosing Centara Karon Resort and for taking the time to write a review of your stay. Feedback is invaluable in helping us to understand our guest experience and guiding us on how to make improvements, with that in mind your comments have been shared with the team, we do hope that the overall experience was memorable and that you will return soon.

Regards,

Centara Karon Resort Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2019

We we're so impressed with Centara Karon Resort. I read so many reviews and took ages to book our accommodation but I was so happy we ended up staying here. The photos don't really do it justice! Everything is beautifully clean, everyone is friendly and super accommodating and the food...... AMAZING! We went to the Traditional Thai Buffet, Street food night and the buffet breakfast and we were not disappointed. Seriously felt like we didn't have to leave the resort at all it was that nice. Highly recommend, would definitely stay again.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank Vacation02910683741
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelManagerCKR, Hotel Manager at Centara Karon Resort Phuket, responded to this reviewResponded 7 April 2019

Dear Vacation02910683741,

Thank you very much for choosing Centara Karon Resort and for taking the time to write a review of your stay. Feedback is invaluable in helping us to understand our guest experience and guiding us on how to make improvements, with that in mind your comments have been shared with the team, we do hope that the overall experience was memorable and that you will return soon.

Regards,

Centara Karon Resort Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2019

A quiet oasis with 3 pools, various buildings with rooms/apartments dotted over a large area, well laid out with grass in between. Restaurant large, open on 3 sides with a moat around 2 sides (don't remember seeing any fish). All the usual breakfast choices and more, dinner excellent though pricey (restaurants outside hotel very good value and tasty) and the kick box thai dinner buffet was superb though the entertainment left a lot to be desired, not the proper stuff. 3 stars given, as hotel possibly above average though nowhere near very good. Staff very good, helpful, on the ball.

Date of stay: January 2019
Thank GlobeTrotting237101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelManagerCKR, Hotel Manager at Centara Karon Resort Phuket, responded to this reviewResponded 7 April 2019

Dear GlobeTrotting237101,

Warmest greetings from Centara Karon Resort.

Hope you did have a safe and sound journey back home. We are pleased to hear that overall you did enjoy your stay and we like to thank you very much for your comprehensive feedback.
In regards of the shortcomings which you listed for us we have discussed them in great detail with the respective department heads so they are able to review with the staff and ensure we will improve those areas accordingly.

We are certainly not pleased that we were not able to meet your expectations on this visit as rest assured this is certainly not our usual standard of service we strive for on a daily basis, as this can be seen by many of the positive reviews we do receive on TripAdvisor.

We do hope to have the opportunity to welcome you back in the not too distant future and restore your faith in us.

Regards,

Centara Karon Resort Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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