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All reviews lazy river cove restaurant kids club cliff jump water slides adult pool the club lounge carpe diem pool suite entertainment team walk along the beach karon town family holiday private beach main pool ocean view pool bar
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Reviewed 5 February 2020

Allocated Rm on 2nd floor that was supposed to be Ocean View all we could see was palm trees and rm which was dark and "tired". Much complaining later and being told no other available until tomorrow another rm on 4th floor "became" available which was better. Not suitable for couples unless you like kids. Cannot avoid them even adult pool is surrounded by pool rms allocated to families. (Special mention for 'O' at adult pool who was great). Even breakfast has kids running wild handling buffet food and putting it back. Choice is limited for 5 star but good bakery. Whole resort is in need of refurb. Good beach but don't try to walk into town via the road it's a death trap. Tuk Tuks are 200 bht each way. 'Beware' of the monitor lizards, they are quite a feature but may cause alarm at first if not prepared. They are big but safe. Staff are friendly and do try. If you want a family holiday then great but if you are a couple like us, avoid this hotel if you want a quiet romantic holiday .

Room tip: Blocks 1&2 overlook car park. High floors essential
Date of stay: January 2020
    • Value
    • Service
2  Thank ladyjess1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 8 February 2020

Dear ladyjess1,

Thank you for staying with us and for taking the time to share your experience with us and fellow travellers.

First of all, our apologies for not meeting your expectations. We have noted your feedback which will be used to further improving our products and services.

The resort is indeed located directly on the beach. Not in the centre of Karon, which is a 600 meter walk/drive (10 minute walk on the beach).

We are sorry if you were not aware that our resort provide a lot of facilities and activities for families. However, there are several quiet zones around the resort.

On the other hand, we are delighted to read that the bartender at Ripples, Mr. O, was found to be great and that the beach was to your liking.

Lastly, it would be very helpful if you could share what items you have missed during breakfast, our chef is always looking for improvements.

We trust you had a safe journey home and wish to welcome you back to one of our properties catering more for adults.

Kind Regards,

Mathieu

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Reviewed 4 February 2020

Very nice room and private beach
Amazing spa
Good restaurant but a bit slow the service
Breakfast very various but quality could be improved a bit for a 5 star hotel.missing fresh squeezed juice
No service on the table for the eggs and ordered things

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank Castaro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 8 February 2020

Dear Castaro,

Thank you for staying with us and for taking the time to leave a great review.

Your comment regarding the quality of the breakfast has been noted and shared with the chef to review.

On the other hand, we are glad to read that the spa was found to be amazing and that the direct beach access was to your liking.

We trust you had a safe journey home and wish to welcome you back during a future trip.

Safe Travels,

Mathieu

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Reviewed 3 February 2020 via mobile

So it is 10 days left until we will go back home...so again Centara and Coast have me unforgettable emotions about our time here...thanks to the weather we spend every day in Coast beach club, again thanks to perfect stuff who served very attentive and quickly, especially Pumpui, Peth, Honey, Kookai, Patty and Gift and many others....and a word about food it is so yummy, delicious and always served in extraordinary way, and of course everything is very clean...I also would like to thanks mr. Julien Garrigou he is so attentive and polite to everyone, ready to help..so I'll advise Centara and Coast to everyone, especially with kids, here is a very good place for them...

Date of stay: February 2020
Trip type: Travelled with family
2  Thank juliasG9673EC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 8 February 2020

Dear juliasG9673EC,

Thank you for staying with us and for taking the time to leave an excellent review while still being here.

Your kind words for the team at COAST have been noted and shared with them accordingly. We trust you are enjoying the remainder of your time and please do not hesitate to contact us should you require any further assistance.

Kind Regards,

Mathieu

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Reviewed 2 February 2020 via mobile

Stayed here for a week with the family. An amazing Resort, and I would highly recommend families with young children. Lots of amazing and fun activities throughout the day.
The Entertaining Staff where amazing and highly engaging with all resort guest.
We stayed in the Ocean View Pool Room, over all the room was nice, however they do require a little bit of refurbishing and updating.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank 581bhims
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 8 February 2020

Dear 581bhims,

Thank you for staying with us and for taking the time to leave an excellent review.

We are pleased to read that you have had a wonderful time and that the staff, entertainment and room were to your liking. Furthermore, we hope that the direct beach access and swimming pools were to your liking.

We trust you had a safe journey home and wish to welcome you back during a future holiday.

Kind Regards,

Mathieu

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Reviewed 29 January 2020 via mobile

Vacation with my friend is great here. We came to relax and enjoy in the perfect weather. The location of the resort is perfect with ocean view. Our room is amazing and clean. The resort has 2 pools, one for everyone who wants to have fun and do activities around the pool. The entertainment makes everything more fun!! They have great pool games and intresting night program such as latino night if you love salsa and zumba. Carpe Diem team is the best!!! We also want to mention great service around the pool and our favorite is BOY!!! We love the Cove restourant with great breakfast and great buffets for fish and meat lovers. We will come back!!

Date of stay: January 2020
2  Thank Galle18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 30 January 2020

Dear Galle18,

Thank you for staying with us and for taking the time to leave an excellent review.

We are delighted to read that the view, cleanliness, activities and entertainment team were all found to be great.

Your special mention of Boy at the Splash pool has been noted and is very much appreciated. Your kind words have been shared with him accordingly.

We trust you had a safe journey home and wish to welcome you back during a future holiday.

Kind Regards,

Mathieu

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