This is going to be a longer story because it is so unbelievable that it can't be told otherwise without going into the fine details. Bear with me.
We went here for dinner today, feeling super hungry after a long road trip from Krabi. Being enthusiastic about indian food and curries in general and after reading the superb reviews about the restaurant, we came with big expectations. The place was not too crowded, being just us and customers on three other tables.
We ordered a beer, a steamed chicken mo-mo as an appetizer, a palak paneer curry with rice and a chicken curry paratha set.
After a painfully long wait (around 45-50 minutes), one of the employees came to notify us that the mo-mo will not be arriving because it is not available today. The other two dishes arrived a couple of minutes later and both of them were not what we ordered. Instead of palak paneer we got vegetable paneer (although the girl who took the order had it written down correctly), while the other dish was not curry based at all, but instead contained pieces of fried chicken and potatoes. The guy apologized and took away the chicken dish promising to bring the correct one in 10 minutes. We were way too hungry at this point, so we decided to keep the paneer dish anyway. Once the correct chicken set arrived, we were surprised to find that the curry contained pork meat instead of chicken. The guy came again and explained how some pork bits must have been mixed by mistake and asured us there must be chicken inside as well. Upon closer inspection, we were able to also find chicken among the pork. For this we received one complimentary portion of chicken curry, which also left a bad impression because it contained quite a few bad pieces of chicken like chewy connective tissue and even a bone. (one of our theories about this was that they were running low on chicken meat, but who knows).
The food itself tasted alright, although it came a bit too spicy for our taste without a warning (most of the other indian and thai restaurants we have been to offered flexible levels of spiciness). Everything else went as wrong as it can possibly go. I would have easily attributed this to bad coincidence or something, one bad apple etc. but let me tell you the worst part: from the other three tables that were occupied this evening, we witnessed a customer from every single one of them complaining about very similar issues: long waits, wrong dishes, too late notice about unavailable items and so on. We really could not come up with a solid theory about how all the employees could collectively do such a bad job about each aspect of the business. The guy who I suppose was the manager and handled the complaints seemed fair and offered appologies, however that does not fix the most terrible first impression we have had with a restaurant in a long time.
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