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“Terrible customer service”

The One Restaurant & Bar
Ranked #7 of 35 Restaurants in Westhoughton
Certificate of Excellence
Price range: US$7 - US$33
Cuisines: British
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: After-hours, Breakfast, Reservations
Description: The One Restaurant & Bar Formally The Brinsop we offer an array of food styles like world tapas, gourmet burgers, fresh homemade pizza, delicious pasta dishes , summer salads and char-grilled steaks.
Reviewed 2 weeks ago via mobile

Terrible customer service, the young man behind the bar couldn't care less. No greeting on arrival, no please or thank you when ordering drinks. We told him we'd booked a table and he just said oh OK and walked away. After standing there awkwardly for a few seconds we sat down. 35mins later we'd finished our drinks and still nobody had come over to either show us to our table or offer us a menu so we walked out! Went to the Cherry Tree 2 miles down the road and it was fantastic!

Thank Annette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBrinsop, Manager at The One Restaurant & Bar, responded to this reviewResponded 2 weeks ago

Dear Annette,
We would appreciate contact from you (01942 811113) for more information and to enable us to rectify the situation with you.
Thank you and i look forward to hearing from you.
Regards
Paul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (354)
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3 - 7 of 354 reviews

Reviewed 2 weeks ago via mobile

We visited on a Wednesday evening wanting a quiet meal for two, decided to try after reading recent TA reviews, this place used to have a poor reputation.
Pleasant decor, well spaced tables and good menu choice. Unfortunately our experience was very poor, they had special fish cake starter on the board which I ordered it then took 15 minutes before waitress advised me they were no longer available. Therefore I declined starter, we then proceeded to wait for 50 minutes for our main courses to arrive, despite only 8 people dining in total ! I had the salmon which was a shock when it arrived, what the chef must consider to be nouvelle cuisine looked like the dog had been ill over the plate !! The plate was splashed all over with the red and yellow sauces, very unappetising and taste was quite average. My partner was equally underwhelmed with her dish also. Service was also well below expectations very slow and worst of all there were human hairs on the dining table. Safe to say our first and last visit.

Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

went to a wedding may 12th, the venue is fantastic, small enough to feel cosy but big enough to find places to sit and chat, with a good dance floor too. the food was faultless, the best we have had at the many weddings we have been to. the staff and waiting on girls were all really friendly and pleasant. the place also was spotless and looked beautiful. would very much recommend to anyone considering booking there wedding reception here.

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1  Thank lisa g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2018

I don't normally write reviews but have to say we were all very impressed with The Brinsop.
We visited on May 12th. The food was excellent and beautifully presented. We all had the Greek lamb for our main course which was just perfect.
The service was very good. We all really enjoyed the chilled relaxed atmosphere.
Will definitely be coming back.

    • Value
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    • Food
1  Thank kazzabyrne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

We had four starters all different, four different mains. All were beautifully presented and tasted fantastic. As for desert, sticky toffee pudding - dont argue just try it.
Well worth a visit!!

1  Thank mattank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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