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Reviewed 15 August 2021 via mobile

Hello. I would like to share an objective opinion about the stay at the Atlantica Dreams Resort and spa hotel. The hotel really is very nice modern - rating 5/5. Swimming pools a lot for everyone, plus those who have rooms on the graund floor - great. As for food, unfortunately we are disappointed: ((( For Greece - weak still the same. After a few days, you don't feel like going to lunch or dinner. :(. Max 3/5 Service in restaurants 5/5 Cleaning is unfortunately poor. Asking to clean the room morning time  only at 6.00 pm, someone showed up, so a big minus. 2/5 Animations for children hmmm are for registration. There are none other than fairy tales,And it would be enough to play a few songs for children, before "animations" for adults;) which do not start until 21.40 so here the score is 2/5 aquapark revelation 5/5 and the last but the best and the most professional approach is the approach of bartenders - Raul and his colleague Xristos. The 2 best bartenders who serve the best drinks - their approach and professionalism rewarded a lot. The main bar at the reception desk really recommends drinks from these bartenders - the salary increase should come from the hotel, otherwise it will quickly find new employers

Date of stay: August 2021
Trip type: Travelled solo
4  Thank Wojciech J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Relations, Guest Services / Front Office at Atlantica Dreams Resort, responded to this reviewResponded 20 August 2021

Dear Wojciech J,

We would like to thank you for being with us this season and for sharing your objective opinion with us. We always appreciate it when our guests send us their constructive feedback in order to help us improve our services and facilities.

We are delighted to read that overall you enjoyed our very nice modern resort with our large selection of pools and waterpark, but most of all we are proud to hear that particular members of staff pleased you with their professionalism. After all great holiday memories are created by people, staff and guests interacting together, you can be certain that we will forward your kind words to them.

However we are sad that we did not reach your holiday expectations in full. Indeed all of the COVID-19 government regulations and protocols are having an impact on our resort operation and unfortunately, these rules often affect guest enjoyment. However it is our duty to put health and safety of all first so that all of our guests will all return home safely.

Of course, none of the above matters without you being here with us, rest assured that the points you have made are being investigated and taken into consideration this very moment and improvements will be made wherever possible. We would love the opportunity to welcome you back to our beautiful island sometime in the future.

Kind regards,
The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2021 via mobile

hotel is very nice!
but there are still a lot of things that need to be improved!
The hotel management is welcome to contact me.
Bar manager Grekou Marengklen does a great job, was very, very enthusiastic!
Always smiling despite a lot of work and polite! For me one of the best there!
Also a mega employee was with Vasilis !! Very, very friendly and working and great cocktails at the pool bar

Date of stay: July 2021
Trip type: Travelled with friends
1  Thank Giuseppe B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Relations, Guest Services / Front Office at Atlantica Dreams Resort, responded to this reviewResponded 20 August 2021

Dear Giuseppe B,

We would like to thank you for being here with us at our resort during the continuing COVID-19 era. We thank you for sharing your feedback and are very glad to know that you spent two lovely weeks with us in our very nice resort. It makes us proud to hear that particular members of staff pleased you with their enthusiasm, be sure that we will share your kind words with them.

We are saddened though that we did not quite reach your holiday expectations in full. Without a doubt the regulations for prevention of spread of coronavirus infection have had a huge impact on our resort’s operation again this season and our lives as well. We are obliged to follow Greek legislation and instructions from the Tourism Ministry which often impact guest enjoyment. Working with these protocols is challenging and we are constantly striving to find the right balance between keeping all of our guests and staff healthy and meeting your standards. Nevertheless, your health is and will remain our first priority.

Of course none of the above really matters without you here with us! We would love it if you gave us the opportunity to welcome you back to our resort in the future because we strongly believe that the majority of guests are enjoying their holidays with us this very moment.

Kind regards,
The Management.

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Reviewed 15 August 2021 via mobile

Our 2nd Trip to this fabulous resort.

From the moment we arrived to the moment we left Mr Harris Xanthis (General Manager) Antonis (Reservations Manager) and his team were impeccable. We were met with smiles throughout all of our 2 week stay and nothing we asked for was ever too much trouble.

We traveled as a family with our 6 year and 13 year old girls. There was plenty to do in the family pool and with the beach and water sports directly in front of the hotel it made beach days a change from the pools helping break up the holiday a little.

The Bhondi beach bar next to the beach was great to go to after dinner to sit and relax looking out over the coastline. They play relaxing music which made the experience that bit better with a nice cocktail.

Kostas (main Buffett) and Greco (Drinks manager) were amazing with dinner reservations and drinks orders. Anything you needed they saw to it and nothing was ever a problem fir them.

We had a swim up room in block 5 room no 5008. All of these rooms from 5001-5008 have sun from 12 noon till sunset and are superb for a family of four as the have a main bedroom and two single beds with a partition.

Renato who sings and plays guitar in the piano bar with Drew on piano was fantastic. He even learned and played songs the next night by requests he had taken which was impressive.

The kids water park also allowed us to break the holiday up as the sports bar/hub was next door serving beers spirits ice cream and cakes The water park has a great splash park and slides.

All in all this place is just incredible. Admittedly it is our 2nd stay with Harris and his team and they gave us another fabulous time with great food and friendly helpful staff.

It goes without saying we will be returning hopefully in October but if not definitely for our summer holidays 2022.

Thank you all again Team Atlantica Dreams Resort you were 5* and some

Date of stay: August 2021
Trip type: Travelled with family
1  Thank N11shd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Relations, Guest Services / Front Office at Atlantica Dreams Resort, responded to this reviewResponded 19 August 2021

Dear N11shd,
We would like to thank you for choosing us again and being with us this season. We are truly grateful for your EXCELLENT review and the time you have taken to share your positive experience with our TA friends.
It is good to know that your family enjoyed so many of our five star facilities and services from the moment you arrived. We are proud that our guests appreciate our advanced approach to upgraded package holidays and the efforts of all our team members to ensure your greatest enjoyment in these difficult times.
We are delighted to hear that you are planning to return yet again. The whole Dream's team is looking forward to welcoming you back very soon.
Best regards,

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Reviewed 15 August 2021 via mobile

We arrived as a family of 5 and had two swim up rooms 9005/9004.. These were stunning and the swim up was by far the best we’ve ever experienced.
The hotel is clearly 5 star and the attentive staff were amazing and made the stay. I particularly would like to thank the piano bar and sports bar staff who couldn’t have done more for us. As a business owner myself, I would love to know the secret to running such an efficient and friendly team.
FOOD - we experienced the main buffet, American Diner and the Al la carte Italian. All food was of such a high standard and healthy options were plentiful. The menu was rotated and never became boring.
ENTERTAINMENT - Renato and his pianist sang and played some absolute classics and made our evenings so enjoyable in the Piano Bar. The children enjoyed the boardwalk live shows. The layout provided a safe haven for smaller children to move freely without risk between the two venues.
BEACH BAR - our favourite by far. What an incredible chilled out haven. The bar man is a real character and even remembered our drink choices each time we visited. The music is awesome, 80’s dance mix, and the setting it out of this world.
BEACH - the beach and water sports is also incredible. You will need to purchase some beach shoes though as the pebbles are hot and uncomfortable: the sea is soooo warm..!! We enjoyed the jet ski and ringo rides..! Snorkelling is out of this world..
GENNADI - we visited this small town and visited an authentic taverna which was wonderful. The taxi was 10 euros each way and was well worth the visit. A cocktail bar polished off the night.
WOULD WE GO BACK - we already are planning our return for October.
GREECE/ RHODES - we loved the island, the locals and friendly atmosphere.

Our final thoughts about this hotel speaks for themselves.. we love it so much we have decided not to leave..!! We are extending our stay and if that doesn’t tell you how good this place is, nothing will.

Thank you all for making our first holiday in 2 years so incredible

Room tip: Room in the 9000’s have peaceful swim ups away from main resort and have sun all day
Date of stay: August 2021
Trip type: Travelled with family
3  Thank MattH17
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Relations, Guest Services / Front Office at Atlantica Dreams Resort, responded to this reviewResponded 18 August 2021

Dear Matt H,

We would like to thank you for your INCREDIBLE detailed feedback! We really appreciate the time you took to write such a supportive review and be sure that all of our team members will be informed of your kind words.
We are truly delighted to hear that you enjoyed your meals in our main and a la carte restaurants. It is especially great to learn that you consider our staff to be attentive and helpful. We consider Atlantica Dreams Resort and Spa to be not just another Sensatori resort but a life style project for guests that want to receive upgraded services and genuine hospitality.
We are proud to hear that you appreciate the upgraded approach on your package holiday and the efforts of all our team members ensuring your full enjoyment in these difficult times. This year we hold very dear and are really proud to have achieved the Cristal international certification for the prevention of COVID-19 infection and for all protocols and policies in place. Your health and safety is and will always remain our first priority.
Of course, none of the above matters without you! We really thank you for being here with us this summer and truly hope to see you again very soon!

Kind regards,
Michelle
Guest Relations Atlantica

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Reviewed 15 August 2021

Jay and I got married at the Atlantica Dreams Resort last month. Michelle and Diane were excellent with supporting us when planning the perfect wedding. We honestly would not change a single part of the day - they did above and beyond to make our day so special! The flowers, set up, music, photos and everything were such a high standard! We are so grateful for everything Michelle and Diane did for us and would highly recommend if you are thinking of getting married here! x

Room tip: Swim ups are totally worth it! x
Date of stay: July 2021
    • Value
    • Rooms
    • Service
Thank hannahadams_x
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Relations, Guest Services / Front Office at Atlantica Dreams Resort, responded to this reviewResponded 16 August 2021

Dear hannahadams_x,
We would like to congratulate you again on your wedding and wish you every happiness for your future life together. We are truly proud to have hosted your special wedding day at our resort and are delighted to hear that we exceeded your expectations. We thank you and your whole family for choosing to be with us this season and for finding the time to share your positive feedback and gratitude.
It is great to know that you went home with some great memories of your special time here with us and we sincerely hope to see you and your lovely family again sometime in the future.
Kindest regards,

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