Extremely bad client service and carelessness for people’s safety and health during the pandemic. Authorities in HCMC have recommended social distancing and restrict travel and this hotel considers ethical and normal to still charge in full under these conditions. They even said “don’t worry HCMC is doing well and come here and have a good holiday”. The “manager” expected to see my passport, my lease contract and a picture of my home in HCMC to analyze the case, without the slightest consideration for health and safety or travel precautions. Even after sending all these, I wasted more than a day on emails before they offered to postpone the booking under 12 months, then they changed their mind to before 6 months, only if I book within this week. Untrustworthy and horrible communication, with zero care for the customer’s needs or wellbeing and safety. More
- Free Wifi
- Free parking