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Anna's House
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Reviews (119)
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Reviewed 30 August 2017 via mobile

Extremely over priced for what you get in our opinion. Make sure you get your room in the main area where reception/bar is. There are other apartment blocks nearer to town but only an extra 2 minutes walk. We stayed in the apt block near the bridge with a pool. Very small apts with an incredibly small, triangular balcony that is not comfortable to sit at. "Light" self catering is impossible with absolutely nowhere to even prep a salad. They are focusing on design rather than functionality. Oh and one of the managers is beyond rude. And they appear to keep over booking or having no record of customers who arrive with paperwork having booked. I'm also wondering why there are no other reviews for 2017?

Stayed: August 2017, travelled with family
1  Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annashouse, Γενικός Διευθυντής at Anna's House, responded to this reviewResponded 1 September 2017

Annashouse hotel has 4 locations in a walking distance one from each other, this information is available and opened for anyone who can ask.
All the locations include the apartments of different categories and the hotel provides the clients exactly the categories of the apartments that had been booked by the guests.
Even though some clients are not satisfied with the apartments that they checked in, the hotel tries to do its best to satisfy the needs of the people and to meet their demands. At the high season it is not easy to do, but the guests with the compalints are our first task to satisfy.
Therefore some clients are arrogant and rude and have really a very bad attitude to the stuff and they do not want to speak and just want to scream and hit the desk of the reception - still they are proposed to change the apartment for the same category but of the different design. If these clients refuse to change the apartments after they are proposed - what else the stuff of the hotel can do for them?
The hotel had never left even one client outside of the hotel or on the street, so there is nothing to explain about not having paperwork - thats an imaginary story of a client who is not satisfied and nothing else.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2016

My new German wife and I (American) enjoyed our honeymoon, based at Anna's House. The staff were very friendly from Helen greeting us and serving us drinks after a long trip there, to the great help from Jacqueline on renting a car and suggesting day trips.
We didn't do the "All Inclusive" but the breakfasts we had were excellent and filled us up for the day. The pool is immaculate. Loved the setting at the base of the hills and within walking distance of so many great restaurants, gift shops, and the beautiful white sandy beaches of Georgiopouli.
Will definitely plan to go back!

  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank psgcaravan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2016

First of all, the hotel is separated in 4 different sites. The furthest one is 300m from the main site where the breakfast is served. Each one has it's own swimming pool, some are nicer or better oriented than others but you can access any of them. In the end it does not change anything but it is not very clear in the hotel description and can give a not justified bad first impression.
The rooms are modern and especially the bed was great!
Neighbourhood is very quiet!
Swimming pools and space around are very nice.
Breakfast is very good with a lot of choices (salty and sweet).
The location is a quite good option to do day trips in all western Crete.

Room Tip: "River" site is the furthest but quieter. Best option for rooms. "Sunday beach" site : Best choice for duplex : private area on 2 pool.
  • Stayed: September 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Chronotraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2016

The Hotel was in a nice location. Service was excellent and the staff was kind.
The rooms were clean and spacious and nice view. The manager was professional and made sure to accommodate our needs. We'll be back!!!

  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank joannasykokis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2016

I vivited Annas house in August and it was one of the most relaxing trips i have ever had!
The room was beautiful wit a pool outside out veranda. It was peaceful.
Although my family and I booked only a month in advance we were happy that the staff/owner went out of their way to accommodate us.
Beautiful clean rooms. Comfortable beds. We will reccomend Annas house to our friends and family!! Thank you to all at Annas house!!

Room Tip: All rooms havd a different view but anywhere you would look the views were amazing
  • Stayed: August 2016, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank vickiparas73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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