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All reviews excellent hotel family holiday private pool stavros renovation simos spa facilities balcony reception pools crete beach
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2 - 7 of 92 reviews
Reviewed 21 October 2018 via mobile

Wonderfull vacation in this nice hotel... The people who works there are just FANTASTIC, rooms are big and modern, and hotel is very clean... Food is very good, could be better, but its ok... Recomended...

Date of stay: July 2018
Trip type: Travelled as a couple
Thank zeljkocol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanderer817979, Leiter Gästebetreuung at Mythos Palace, responded to this reviewResponded 23 October 2018

Dear zeljkocol,

We would like to thank you for the time taken to write your review about your recent stay. We have read with pleasure your comments about your overall experience.
Thank you again and we hope we will have another opportunity to welcome you.

Best regards,

Saskia Kanelopoulos
Guest Relations Department
Mythos Palace Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018

We were at the hotel the last two weeks. The staff was very friendly and kind, they made our staying memorable. The food was tasty and the Italian restaurant fulfill our expectations. Stavros at the pool bar was amazing and the girls at the reception was very helpful with the any problem we had during our vacation.
The atmosphere at the spa was very welcoming and relaxing too. Marianna was very kind and Simos offer us extraordinary professional and super relaxing back massage.
The landscape was beautiful and the beach view from our cozy room all we needed for our holidays.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Nadjasfrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanderer817979, Leiter Gästebetreuung at Mythos Palace, responded to this reviewResponded 9 October 2018

Dear Nadja,

thank you for sharing your experience of your recent stay at Mythos Palace Resort & Spa. We will be more than delighted to welcome you again in the future and make your stay even more memorable.Your remarks about our staff will definitely be passed.


Best regards,

Saskia Kanelopoulos
Guest Relations Department
Mythos Palace Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018

Stayed in the hotel last week.Excellent seetings,nice swimming pools, professional staff. 3 restaurants to choose from. All inclusive is amazing, dont need to even go out of the resort, amazing staff, very helpful and friendly. Overall a great place to have a family holiday, unlimited use of almost all facilities, superb sunrise view from the balcony. Lots of sports activities organized by the hotel for adults.We loved it.Thanks to the entire staff for a memorable stay and the great Cretan hospitality! Surley will go back.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank MICHAIL M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mythospalace, Leiter Gästebetreuung at Mythos Palace, responded to this reviewResponded 15 September 2018

Dear Michail,

Thank you for your time and your feedback about your recent stay in our resort and for giving us the opportunity to provide you with our best services and hospitality.
We are looking forward to the pleasure of welcoming you again to the resort.

Best regards,

Saskia Kanelopoulos
Guest Relations Department
Mythos Palace Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

Wonderful hotel but don’t expect to get a normal water supply. We are staying in this hotel now and every day there is a problem with water in the rooms. It is impossible to take a shower in the morning and in the evening. And the hotel management does not really care.
I do not recommend to visit.

Date of stay: August 2018
Trip type: Travelled with family
Thank Sightsee800241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mythospalace, Leiter Gästebetreuung at Mythos Palace, responded to this reviewResponded 23 August 2018

Dear Lon,

first of all we would like to thank you for choosing Mythos Palace Resort & Spa for your summer holidays and for the time taken to review the hotel.
We sincerely apologize for the inconveniences you experienced while you were a guest at our hotel. Our goal is always to provide the best possible experience to all guests, something that we did not achieve this service goal for you.
.
Please be informed that we take seriously both positive and negative comments that help us to be improved.

We apologize for the inconvenience caused by the water shortage in the region due to a fire in the area. We accept this complaint, although it was a problem the hotel was not to blame for.

we do hope that you will come back, to enjoy our Cretan hospitality again in the near future

Best regards,

Saskia Kanelopoulos
Guest Relations Department
Mythos Palace Resort & Spa



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018

The main problem of this resort is that it is not worth the five stars that it apparently has received: the first and most concerning problem is that of the lack of cleanliness. The guest rooms and bathrooms are cleaned very poorly: partly this is due to the poor performance of the staff, partly to the lack of equipment (how do you think to properly clean a room at the beach without vacuum cleaners???). Also the tableware and flatware of the restaurants (napkins, plates, glasses etc.) were very often dirty, at the buffet it was usual to look for a clean plates among two or three dirty ones. Another problem was the lack of water, both warm and cold, in the rooms as well as in the facilities at the beach or around the swimming pool. Despite the scarcity of water in the region, a 5 star hotel shall have tanks big enough for providing water to all its guests, otherwise it should close during the summer.
I want to add that the personnel was very friendly and kind everywhere (restaurants, bar, cleaning staff, beach staff) and that the main restaurant was very good. My compliments to the chef for the ability to change the menu every night, which made our one week stay very pleasant on the plane of food. The Italian restaurant was an insult to Italian cuisine, clearly the chef has never tasted Italian food. The Greek restaurant was much better.
Finally I was sincerely disappointed with the beach: in other beach resorts in Greece, the beach environment was looked after much better: a special machine cleaned the sand every evening and in the morning the beach was uniform and immaculate. I do understand that these are particulars, but this hotel claims 5 stars, and my impression was that it deserved 3, maybe 3 and a half.

Room tip: Rooms at the ground floor with a view on the passage towards the beach shall be avoided, you will have no privacy.
Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Simone B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mythospalace, Leiter Gästebetreuung at Mythos Palace, responded to this reviewResponded 15 August 2018

Dear Simone B,

Thank you for taking the time to review our Hotel.

It saddens us to read that your experience with Mythos Palace did not meet your expectations and for this, we sincerely apologize.

Please be informed that we take seriously both positive and negative comments that help us to be improved.

We apologize for the inconvenience caused by the water shortage in the region due to a fire in the area.
We accept this complaint, although it was a problem the hotel was not to blame for, we reacted like a 5 star hotel and gave you a free upgrade to a junior suite with a private pool as the wellbeing of our guests is very important to us.

On the other hand, I am pleased to read that the friendliness of the staff and our kitchen in the Beach Restaurant and the Main Restaurant convinced you.

Once again, we apologize for the inconvenience and we hope to have the opportunity to welcome you again in the future.and let you "review" Mythos Palace.

Best regards,

Saskia Kanelopoulos
Guest Relations Department
Mythos Palace Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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