Stayed here for 8 Days and had a wonderful time.
I booked about 5 months in advance and the process was very simple. communication from the office staff was great and we traded several emails back and forth to sort out the details. I had to call once to clarify a few things (as it was easier to chat than email) and the staff were very friendly and very easy to deal with.
On the island I splashed out and got a VIP room, it was comfortable, came with an aircon and was right at the front of the resort with a pretty nice wrap around balcony. Had a couple of small issues with the room that when i raised it with the office staff they were fixed up straight away.
The dive gear they have isn't new, and all have signs of being well used. I did get a SPG that was leaking, so when we got back I raised it and it was changed over straight away. But things like this is to be expected when each bit of equipment is doing 3-4 dives per day, and being used by tourists,who often treat rental gear pretty badly, you cant expect it to be perfect. But it worked and it was still safe to use.
The Sea Gypsey village next door never posed a problem, although it was disturbing to see such a large amount or rubbish in the water around the village, SJ did host a clean up crew from Semporna on one of the days and they did an amazing job, however the next day it was all back again. Discussing this with some of the staff they are frustrated with it, but there isn't a lot they can do as its all about changing the attitudes of the villagers, which is a very big uphill battle.
Food is quite repetitive and there is a lot of chicken, so the nights that beef is served is a big thrill, but the food is plentiful and tasty and is often served with plenty of vegetables (which isn't common in Malaysia) Some variety in the menu would be good, but at the same time they are cooking for a lot of people and may of them are only around for a few days.
Amanda and Cat in the office are wonderful and accommodating. Had the pleasure of diving with them both (although maybe I was being watched) which obviously enhanced the relationship, but they were both very friendly and approachable. They were easy to talk to and were only to happy to help out or action requests and get things done. But its all about how you treat them. If your'e nice to them they will be nice back.
Dive masters and crew were all friendly, knowledgeable and great to be around, plus they have amazing eyes under water, spotting the smallest things from very far away.
Yeah the prices may be a little high when they are compared to other Malaysian places, but I really think it represents really good value, especially when you factor in your'e getting 3 main meals plus morning and afternoon tea, 3 dives per day, all equipment rental and boat transfers.
All in all a wonderful experience and one that I would recommend to everyone.