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55608893
London, United Kingdom

Excellent customer service

4.0 of 5 bubblesReviewed 20 Apr 2024
Travelled with a large ski party to this cosy hotel, with friendly staff for whom nothing was too much trouble. The staff went out of their way to make us feel welcome throughout our stay. Thank you.

Our room was clean and warm but small, with the smallest bathroom I have ever seen. Our beds, however were extremely comfortable and ensured a good nights sleep. There was always plenty of choice of food at breakfast and dinner. There is a pub on the same site across from the hotel along with the ski shop. Would happily stay here again.
Date of stay: March 2024
Room Tip: Small rooms with tiny bathrooms.
Trip type: Travelled with friends
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (292)
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Traveller rating
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124
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1 - 6 of 292 reviews
Reviewed 31 January 2024

Booked 5 nights last minute after we left the Pension 70 three doors down due to a terrible room. Michele at the front desk was incredible and understood our needs to get out and quickly accommodated us. We switched rooms twice due to lack of availability but we were pleasantly surprised when we stayed in the traditional style Japanese room. The service and staff were amazing and great with english speakers. The breakfast was a perfect way to start each day of skiing. The ski lockers were a great storage place for valuable ski gear and conveniently on your way to the bus stop outside. The shuttle reservation on the last day to get us back to the bus station was great! We can’t say enough good things about the Mominoki Hotel and staff as they saved our trip!

Room tip: Book the private Onsen early!
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Lance B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2024

Just got back from an amazing stay at Mominoki Hotel. Travelled with my family plus other families. The location is perfect to drop kids off at Evergreen ski school which is a 2 minute walk away. Thank you to all the staff including Bobo, Riki and Luca who were always so helpful answering my 100 questions, booking my dinner reservations or taking me to the pharmacy. The hotel shuttle takes and picks you up to all your dinner reservations and extremely efficient. Hotel was clean and spacious, loved the open fire for drinks after skiing and the outside onsen was the best.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank A3206FAlindsayd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2023

Excellent staff conversant in English. Was here to snowboard and found it convenient for that. Shuttles were on your doorstep or you could walk up to closest chairlift. Room was adequate and being on the top floor felt quiet. Not sure if rooms on lower floors would hear footprint above. It is not close to restaurants so when you are there late in the season (like I was in March), the eating options within walking distance have closed for the season. I found the need to seek out external food because I the hotel dinner buffet was very average. Speaking to other guests, they agreed. For the price, the food was quite average/bland. The enviro incentives to guests was welcomed. For each day you did not require housekeeping you were rewarded with coupons to redeem on yummy snacks. The super friendly and professional staff is why I would choose to come back here.

Date of stay: March 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Aussnowboarder
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2023 via mobile

the impressive property to accommodate for the winter season around Hakuba Mountain. the hotel room is traditional in Japan Style and perfectly in a comfortable size for a couple or family of 4 person including all amenities with refrigerator and water kettle to taste their inclusive green tea in the room. the hotel shuttle bus is very accommodated for the guest who might be missed the public transportation outside the time schedule which the guest would call the hotel for the shuttle bus to be picked up any place around the hotel property any times.
the best services are at the selections of breakfast and dinner which can choose lots of restaurant to be in the hotel property and might need the reservation at some restaurants.
If the guest would come for the winter sport without own equipment, the store is next door of this hotel property to be able providing all services; the rental, the set up and the wax for all types of winter equipment to be ready before heading up to Hakuba Mountain any times.

Room tip: check out the shuttle bus schedule to be at services around Hakuba Mountain daily
Date of stay: February 2023
Trip type: Travelled with family
Thank WTNYC80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 February 2023 via mobile

Great hotel with lovely staff, good breakfast and on site onsen. Short walk to Kokusai lift and buses to other areas run from right outside. They will organise dinner reservations for you and there's a shuttle bus to get you there and back. Great pub and Rhythm ski shop next door. Fantastic place to stay.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank PsySam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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