There really wasn't anything to fault with this accommodation. Customer service was second to none; the staff could not do enough for you; they were punctual, dilligent and so, so friendly. The hotel itself; beds were comfortable, rooms were clean, albeit a little dated, but fresh and clean.
If you wanted your room cleaned, the staff did a great job. If you didn't want it cleaned, you got a voucher to spend at the front desk on minor priced items - a nice touch (we saw a lot of happy kids taking advantage of this voucher buying snickers, or skittles, cookies, muffins)
The breakfast dining area is spacious, spotless and has a great outlook. Breakfast was a buffet - we were there seven days and didn't tire of the variety.
We didn't eat dinner there - thought it was a bit pricey compared to what was on offer if you were prepared to walk a little to get to dinner. We ate out every night - its a pretty little hub at night, Hakuba. If you didn't want to walk, you could organise a lift with the shuttle, but we mostly walked.
It is a very short walk to the first lift, or, if you prefer, you can get the shuttle. We preferred the walk as it is a bit of a pain getting on a bus with boots on and carrying skis and poles.
Ski shop is literally in the car park of the hotel. I rent skis these days and got a cracker of a pair, so I was happy with that.
The onsen is amazing.
The gift store is gorgeous.
I would say, all in all, this is a great hotel. The only thing stopping us from going back is sadly, we preferred the skiing at Shiga Kogen, where we went to next.
But, if you're going to Hakuba, go stay at Mominoki.