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east_bluff
California

Outstanding Service and Foods

5.0 of 5 bubblesReviewed 1 Mar 2023
Hotel's Favourite
We are beyond happy to have chosen a ryokan, specifically SHIROUMA-SO, to stay. We were lucky to have a glimpse into the Japanese tradition of living and working. The owner family gave us an experience that we could never get at a corporate-owned hotel. The ryokan must have been built over half a century ago, yet it is so clean. No dust anywhere in the room. No mold on the grout lines in the bathrooms. Toilets have heated seat. The labor that went into preparing the meals is just plain impressive.
Date of stay: February 2023
Trip type: Travelled with family
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Ryokan
A Ryokan is a traditional Japanese accommodation which typically features ‘futon’ (folding mattresses) on ‘tatami’ (straw mat) floors. Many Ryokan are known for their public baths (typically "Onsen" hot springs) and their traditional cuisine. 24/7 front desk service is not guaranteed for this accommodation type.

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1 - 6 of 170 reviews
Reviewed 6 February 2021

Have stayed here several times years apart and am always amazed at the dedication and services offered by Toshi-san and those that work here, everything is spotless and in order, Onsen is amazing.
Breakfast is Japanese style with a few western touches and is out of this world and it shows just how much they care, I would also recommend eating dinner here at lest once you won’t regret it

Thank you for another amazing stay
Dave

Date of stay: February 2021
Trip type: Travelled solo
2  Thank 99dek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 February 2020

I can not more highly recommend Shirouma So!

The staff were very accommodating and friendly. The hotel was very comfortable and perfectly situated near the bus terminal, Happo One, and restaurants. The onsen was the perfect way to finish a day on the slopes. The food was excellent and there was plenty of variety - while breakfast is set, it is different every day.

I would definitely stay here again!

Date of stay: February 2020
Trip type: Travelled solo
Thank K3505DEandreww
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 February 2020

We were a group of 4 guys, stayed for two nights and in two rooms in hiking season in late Aug when the whole area was almost closed. Shirouma-So as a family hotel provided excellent personal service. Dinner was really surprisingly great experience. Had a great opportunity to chat with the owner lady and her son who took very good care of us all the time. The futon beds in Japanese style rooms were prepared for us during the day. The onsen provided nice relaxation. We got very enjoyable memories from Shirouma-So!

Room tip: Japanese style rooms are very nice
Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank VesaL4848
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 June 2019 via mobile

This family-owned and run ryoken is a fantastic place to stay in. The staff went above and beyond to help us and make sure we were well covered. The food was also amazing. I'd like to go back to Hakuba during ski season and will try to stay at this place again.

Date of stay: June 2019
Trip type: Travelled with family
Thank LalehD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 April 2019 via mobile

The ryokan is walking distance from the Happo bus terminal while the free shuttle to Adam gondola (HappoOne resort) stops just outside the building next door. Besides having all the great facilities (nice room/in-house onsen/storage for ski equipment etc), it was the owner (whole family) who made our stay perfect with their superb hospitality and friendliness. Chef even cooked us different breakfast on different days. Arigato gozaimasu!

Date of stay: March 2019
Trip type: Travelled as a couple
Thank Ivan K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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