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Reviewed 26 December 2019 via mobile

It's so great to be at a place that everyone knows, very helpful reception staff, wonderful to have an Onsen in the Hotel.
Super nice breakfast with fresh cooked eggs with good spread for everyone.
It's great to be walking distance from everywhere with full hotel facilities and a good restaurant (sharaku) and fun bar (Jack's) in the same building.
Its the the place to stay with a family.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank jamessingers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miki S, Manager at Hakuba Springs Hotel, responded to this reviewResponded 29 December 2019

Dear jamessingers,

Warm greetings from Hakuba! Thank you for the feedback on your family's recent stay at the Hakuba Springs Hotel. Our team was delighted to host you during your stay.

We are particularly pleased to hear that some of our focus service features made your stay enjoyable. These include our energetic and knowledgeable Reception team, our in-house Onsen, a new breakfast egg station, Sharaku restaurant under the direction of master chef Karaki, and the always fun Jack's Sports Bar.

We agree with you that the Hakuba Springs Hotel is well positioned within the Hakuba Village ski area, especially for families, to enjoy a range of nearby activities. We look forward to hosting your family again for another Japan Alps holiday!

Best regards,
Miki S

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2019 via mobile

Well, where shall we start. From the pick-up to drop-off we enjoyed Evert moment of our stay. The welcoming was as to meet with friends, and it just continued for the whole stay. Always time for a chat, a laugh or a good advise. An exemple is when Wictoria drovevus around the village in the evening trying to find an open Italian restaurant, thats service far beyond the expected. Thanks to all of you for making our stay in Happo’s closing week something extra. /405

Date of stay: March 2019
Trip type: Travelled as a couple
Thank Samatnil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miki S, マネージャー at Hakuba Springs Hotel, responded to this reviewResponded 1 April 2019

Dear Samatnil,

Warm greetings from Hakuba!
Thank you very much for your review on Hakuba Springs Hotel.

I am delighted to hear that you enjoyed staying with us. Wictoria is an incredible asset to our team, and I am pleased to hear that her personalised recommendations and dedication to her role does not go unnoticed by our guests.

The entire team at the Hakuba Springs Hotel looks forward to welcoming you back next season.

Kind Regards,
Miki Suekawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2019

This old hotel was perfectly located in Hakuba for our family snow skiing and snowboarding holiday! Conveniently located across the street from snow rental equipment shop, and many restaurants close by. Hotel is dated, however was very clean and service from staff was friendly, extremely attentive and helpful. Buffet breakfast was basic but adequate. I gave this 4 stars because the bathroom was too small and the hotel requires a revamp. Other than that it was perfect in every other way and I would definitely consider rebooking if my family and I return to Hakuba. Onsen a definite positive!

Date of stay: February 2019
Thank Pina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Manager at Hakuba Springs Hotel, responded to this reviewResponded 16 March 2019

Dear Pina P,

Greetings from Hakuba, thank you for taking the time to contribute.

Delighted that you enjoyed your time with us as much as we enjoyed hosting you.

The entire team is excited to announce that this summer the hotel will undertake a revamp, we are looking forward to offering a refurbished property which further improves the overall experience of our guests.

If you require any assistance planning your return trip to Hakuba, please do not hesitate to ask.

Warm regards,

Patrick Barrie

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Reviewed 10 March 2019 via mobile

Firstly I need to praise the staff who were excellent professional friendly and get helpful. The location is pretty good in the centre of town and near ski bus stops.
On the down side the whole place looks tired and in need of a returb. The bedrooms are big but have worn carpets, torn wall paper and just old looking, the bathroom has obviously been added later a plastic cubicle with a foot high step to get in to the tiny space. There is virtually no clothes storage or hanging space so it's by hard to keep tidy.
The breakfast was a repetive joke. Bacon or sausage scrambled or poached egg, beans or some kind of veg. Pity because the restaurant food was very good in the evening.
So much potential! I have read in previous postings about plans to completely renovate the place - if true this would be a 5 star post in the future.

Date of stay: February 2019
Trip type: Travelled as a couple
Thank RichNewt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Manager at Hakuba Springs Hotel, responded to this reviewResponded 10 March 2019

Dear RichNewt,

Greetings from Hakuba, thank you for taking the time to contribute, it truly is appreciated.

It was our pleasure hosting you during your time in Hakuba. Thank you for your praise of our team, it has been passed on and all are thrilled that they were able to contribute in such a meaningful way to your time with us.

As you mentioned, in previous reviews a plan of refurbishment has been outlined by myself on behalf the owners. We are all collectively excited about the opportunity to improve our facilities and enhance the experience of all guests staying at the Hakuba Springs Hotel.

If i can be of any assistance planning a return visit to Hakuba, please do not hesitate to ask.

Warm regards,

Patrick Barrie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2019 via mobile

We have just spent our first day skiing and first night here at Hakuba Springs Hotel.I can not recommend this place enough from the moment we arrived the manager Patrick and the staff have been so helpful nearly all aussies which is great no problems finding out everything. Ideally located to skii lifts, restaurants , bus station etc. By Japanese standards the room are a great size and beds very comfortable. We still have 5 days to go more snow coming and we will be back.

Date of stay: March 2019
Trip type: Travelled with family
Thank V7169DVstevec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Manager at Hakuba Springs Hotel, responded to this reviewResponded 10 March 2019

Dear V7169DVstevec,

Greetings from Hakuba, thank you for taking the time to contribute.

Your comments are certainly humbling, and am happy to hear that your recent visit lived up to expectations.

The entire team at the Hakuba Springs Hotel looks forward to welcoming your delightful family back to the property next year. Please do not hesitate to ask if i can be of any assistance in planning your return visit.

Warm regards,

Patrick Barrie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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