The hotel staff are lovely, we had great service from the gentleman when we were not happy with our room, he tried everything he could to make us happy.
The facilities are good, however the place is very dated. The carpets had stains over it and looked dirty, we were advised they had been steam cleaned. The Onsen is nice however looks old and water is never running. The bathrooms very small, dated and no bidet.
To say the least we were disappointed when turning up after being advised in many reviews that a renovation was going to occur, and it did not. After previous visit to another hotel, we were very disappointed with the quality of the place in regard to how much was paid.
All this aside, the staff are lovely, the restraunt has amazing sashimi, breakfast was good but more staff cooking eggs would be helpful in order to not wait for your eggs and bacon for a while.
Jack's bar is great with fun and exciting themed nights.More
- Free Wifi
- Free parking