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Katy M
Sydney, Australia

Fantastic stay at the Phoenix Hotel

5.0 of 5 bubblesReviewed 11 Feb 2023
Spent one week in a hotel room at the Phoenix Hotel and it was fantastic. The staff were really knowledgeable and always helpful. It is not a big hotel but it is very well run and modern. We paid a bit extra for a shower in our ensuite which was good for my teenage daughter who did not want to use the hotel onsen.
Breakfast is included in the price and it is large enough to keep you going all day. For dinner we ate at the hotel restaurant one evening and it is fantastic but really expensive. The hotel helped us book a range of local restaurants and provided transport to/from. There are some restaurants in walking distance but it is approx 15 mins walk to an area at the base of Hakuba with more restaurants.
The location is really good and just around the corner from Rhythm Ski rentals which was really handy (and they pickup your ski gear from the hotel at the end of the rental period).
There is a bus stop just next door that will take you to all the different ski areas, but sometimes the hotel also dropped us off if they had a van going in that direction.
Would highly recommend the hotel but next time we go back we would stay in one of the self-catering chalets so we can have the choice of eating in or out.
Date of stay: January 2023
Room Tip: If you do not want to use the hotel onsen then ask for a shower in your ensuite.
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Phoenix Hotel, Owner at Phoenix Hotel & Chalets, responded to this review
Responded 17 Mar 2023
Thank you for taking the time to review your stay with us. We appreciate your positive feedback about our hotel and your experience staying with us.
It would be a pleasure to host you again in one of our Phoenix Chalets. If you’re traveling to Hakuba again, please don’t hesitate to call us.
Take care,
Phoenix Hotel


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 6 February 2023 via mobile

This is an exceptional hotel. The hardware is good (everything in good condition and working order) but not jaw-dropping. What makes it great is the level of service and attention to details of the staff.

Our room was small for a family of 4 but functional. Pre-check-in, the staff already reminded me to sign-up for ski school and ski rentals. They helped us book every restaurant reservation in advance. Pick-up and drop-off at ski-school was on time everyday. They offered a free shuttle daily to town and supermarket, should you need to do a little bit of shopping. The included breakfast was ordered to cook daily (not a buffet) and it was heavenly. They helped us arranged taxi pickup and drop-off for dinners further a-field. Dinner at Mimi's Restaurant was of high quality (albeit expensive).

All in all a wonderful trip, thanks to the faultless and wonderful staff at Hotel Pheonix!

Room tip: Book Mimi's for dinner in advance, it's always full due to high quality of the food
Date of stay: February 2023
Trip type: Travelled with family
Thank Sharka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phoenix Hotel, Owner at Phoenix Hotel & Chalets, responded to this reviewResponded 17 March 2023

Dear Sharka,

Thank you for taking the time to review your stay with us. We appreciate your positive feedback about our hotel and your experience staying with us. Our staff take pride in providing helpful and knowledgeable service.

Being a fine dining restaurant, our kitchen team sources the highest quality products, which means the menu prices are significantly higher than other restaurants in Hakuba. We appreciate you sharing your feelings on the cost. When planning the menu next season, we will deeply consider how to ensure our guests leave feeling they received value for money.

If you’re traveling to Hakuba again, please don’t hesitate to call us.

Take care,
Phoenix Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2023

We stayed in a 2 bedroom Phoenix Chalet in Hakuba in January 2023. The chalet itself was perfect for our family of 4 (2 adults, 2 teenagers) with a large living room and kitchen area. The little touches of the chalet are what make it so comfortable (mud room with heated floors for your skis/boots, heated floors in the bathrooms, a well stocked kitchen, etc). But the star feature of our stay is the INCREDIBLE SERVICE that comes with staying in the chalet. The hotel staff will arrange all your dining reservations, pickup and drop off in the area and are generally incredibly accommodating with all requests including last minute changes. It was incredibly easy to interact with staff over WhatsApp and no matter who we dealt with - they were friendly, helpful and knowledeable. The dining restaurant on the hotel - Mimis (while not inexpensive) was also one of the best meals we had during our trip. A huge shout out to management for running such a great property with a great staff! Highly recommend for your next stay at Hakuba.

Date of stay: January 2023
    • Value
    • Cleanliness
    • Service
Thank MsHotelConnoisseur
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phoenix Hotel, Owner at Phoenix Hotel & Chalets, responded to this reviewResponded 17 March 2023

Thank you for taking the time to review your stay with us. We appreciate your positive feedback and your experience staying with us. It was a pleasure for our tem to host you and your family at the start of the wineter season.

If you’re traveling to Hakuba again, please don’t hesitate to call us.

Take care,
Phoenix Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2023

We stayed at the Phoenix one 2 bedroom chalet in Dec 22 / Jan 23 and it was an amazing experience. The chalet itself is very well appointed and spacious, bedrooms are excellent we slept deeply every-night and the bathrooms are great, modern with large showers and the whole house has under floor heating which i really miss. Kitchen is great with all you need and the drying room is right next to the front door. everything has been thought through.
Being in Wadano you are a little bit further a field to the main area of Hakuba but the hotel offers shuttle service for you for all requirements, even taking us to the supermarket on our first day so we can stock up! Lulu and Lousia thank you so much for being amazing and making sure everything we asked was no problem and always with a smile. I'd highly recommend staying here

Date of stay: January 2023
    • Value
    • Rooms
    • Service
Thank Brooke P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phoenix Hotel, Owner at Phoenix Hotel & Chalets, responded to this reviewResponded 13 January 2023

Hi Brooke, Thank you for staying with us in Hakuba. It was a pleasure hosting your family. We look forward to welcoming you back in the future. Thanks, Aya, Louisa and Lulu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2021

We thoroughly enjoyed staying at the Phoenix Hotel.
The hotel stay was very pleasant and comfortable. The staff was very polite and helpful, the location was very convenient for getting around and many activities.(Special thanks to Ayasan)

Everything was perfect including our welcome drink. We dined for dinner in Mimis Restaurant  at the hotel and it was extremely delicious and the service was excellent.The breakfast was great as well.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank stella_maris0214
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 November 2020

We stayed at Phoenix One Chalet with a gym.
When I put hot water in the bath, insects, dust and oil were floating on the surface.
WiFi is very fast, about 250Mbps.
WiFi signal does not reach the bedroom.
When I lifted the bunk bed duvet, a lot of dust fluttered.
The drainage in the shower room on the ground floor was bad.
The hardware was good, but the cleaning and service aspects were not worth the price.
The hardware is good, so if it's clean, I think it's a good accommodation.
ジムのついているフェニックスOneシャーレーに宿泊しました。
風呂にお湯を張ったら、虫や埃や油が表面に浮いていました。
WiFiは250Mbpsくらいの速度で、非常に速いです。
ベッドルームにはWiFiの電波が届きません。
二段ベッドの布団を持ち上げたら、非常に多くの埃が舞いました。
1階のシャワールームの排水が悪かったです。
建物は良かったですが、清掃やサービス面が値段相応ではなかった。
ハードウェアは良いので、清潔であれば、良い宿泊施設だと思います。

Date of stay: September 2020
    • Rooms
    • Cleanliness
    • Service
1  Thank odap8686
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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