We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hotels.com
Expedia
Booking.com
Agoda.com
Trip.com
FindHotel
View all 7 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (170)
Filter reviews
170 results
Traveller rating
141
21
3
3
2
Traveller type
Time of year
LanguageAll languages
Traveller rating
141
21
3
3
2
Show reviews that mention
All reviews mimis restaurant excellent wine list fix the problem brilliant food enjoyed our stay complimentary shuttle service wonderful family booking restaurants snow fall within walking distance went above and beyond tatami room breakfast each morning restaurant reservations spent nights the bus fantastic stay
Selected filters
Filter
Updating list...
1 - 6 of 170 reviews
Reviewed 29 November 2020

We stayed at Phoenix One Chalet with a gym.
When I put hot water in the bath, insects, dust and oil were floating on the surface.
WiFi is very fast, about 250Mbps.
WiFi signal does not reach the bedroom.
When I lifted the bunk bed duvet, a lot of dust fluttered.
The drainage in the shower room on the ground floor was bad.
The hardware was good, but the cleaning and service aspects were not worth the price.
The hardware is good, so if it's clean, I think it's a good accommodation.
ジムのついているフェニックスOneシャーレーに宿泊しました。
風呂にお湯を張ったら、虫や埃や油が表面に浮いていました。
WiFiは250Mbpsくらいの速度で、非常に速いです。
ベッドルームにはWiFiの電波が届きません。
二段ベッドの布団を持ち上げたら、非常に多くの埃が舞いました。
1階のシャワールームの排水が悪かったです。
建物は良かったですが、清掃やサービス面が値段相応ではなかった。
ハードウェアは良いので、清潔であれば、良い宿泊施設だと思います。

Date of stay: September 2020
    • Rooms
    • Cleanliness
    • Service
Thank odap8686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2020

The Phoenix Hotel in Hakuba is an amazing get away. The location is perfect for skiing Happo One ski resort, and exploring the village. The hotel picked us up upon arriving at the bus station, and provided a daily shuttle service to the 3 nearest ski resorts. The hotel staff was very friendly and helpful with making suggestions and restaurant reservations. Mimi’s restaurant in the hotel was a culinary experience to behold. We enjoyed a fabulous Valentine’s Day dinner. The morning breakfast was included in the room rate and it was a great way to start the day with many choices. One of the owners Sally was especially helpful in making reservations for the snow monkey tour for us. It was an incredible experience. Masa was very nice also for driving us around and also making recommendations on activities and logistics. We highly recommend staying at the Phoenix Hotel and look forward to visiting again.

Date of stay: February 2020
Thank MauiBK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2020

The thing you value most is service! This hotel, under our circumstances of booking with sno and ski, a few mistakes were made. Even though it wasn’t the hotel’s responsibility, they went above and beyond to fix the problem for us. They are in the best proximity to all the hire venues, convenience stores and the lantern restaurant for dinner even does a complimentary shuttle service! The owner is truly dedicated to ensuring everyone has the best experience and the food at mimi’s is exquisite.

I work in the top hotel of Australia and even I haven’t seen as amazing service as the Phoenix hotel. I’ll definitely be taking some tips home with me!

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Shanjk22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2020

Sally and her team made us feel very welcome without being intrusive. Loved the fact that we could pad around in our (thoughtfully provided) yukatas from our tatami room to the onsen to the laundry room to the ski room, as if we were at home, and no-one batted an eyelid! After a hard day's skiing it was wonderful to be able to fully relax and lounge around.
Mimi's Restaurant was terrific. We tried a number of restaurants for dinner, and kept returning to Mimi's as we found the food quality (especially the pastas and desserts), variety, and service outstanding. Shout out to Jess and Tahlia during breakfast,,and Josh in the bar for excellent service and chit-chat.
The only thing that could have made our stay perfect would have been a ski-in, ski-out location!

Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
1  Thank AmandaSydney88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally W, Guest Relations Manager at Phoenix Hotel & Chalets, responded to this reviewResponded 6 February 2020

Dear Amanda,

Thank you so much for taking the time to give us some feedback and we are delighted you enjoyed your stay with us.

We aim for exactly what you experienced - a stay that feels like you're in a friend's home! We are fortunate to have a committed, knowledgable and passionate team who really enjoy interacting with our guests and are able to deliver tailored experiences for each individual.

We look forward to your return
Sally

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2020

My family had a sensational stay at the Phoenix, I had a room in the hotel and my daughter and son in law and 2 grandchildren stayed in a chalet which was absolutely outstanding.

Cannot speak too highly of the management and the staff; Sally and Peter really looked after us; Josh was fantastic in the bar and went out of his way to look after the children; Kurt, Mark and the other drivers were very helpful; Jess and all the waitresses were extremely attentive at breakfast - nothing was too much trouble.

The restaurant which has western cuisine is the best at Hakuba, great service, superb menu, excellent wine list and brilliant food - equal to anywhere in London or Australia! Whilst not cheap,it is very good value and a nice balance to the Japanese restaurants at Hakuba which are generally very good.

I have been skiing in Japan for 15 years and have stayed at most of the hotels in Hakuba. Overall the presentation, level of service and convenience makes the Phoenix Hotel the best at Hakuba.

Room tip: Check on availability of beds as a number of the rooms are futon only
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank johnhT4468TE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally W, Guest Relations Manager at Phoenix Hotel & Chalets, responded to this reviewResponded 1 February 2020

Dear John,

It was an absolute delight hosting you and your family at the Phoenix! We are so glad you felt that your needs were met and that the staff were efficient, helpful and friendly.

We take pride in ensuring that our guests are made to feel comfortable and that they have the most enjoyable time possible whilst staying with us.

So glad you also took advantage of the Mimi's fine food and wine experience - truly delicious :)

We look forward to welcoming you again

Warm regards
Sally

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews