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Canadian_Abroad123
Vancouver, Canada

Great experience - wonderful service!

5.0 of 5 bubblesReviewed 29 Jan 2024
The courtyard marriott was a fabulous experience. The team there are so friendly and helpful, assisting us with ordering taxis, storing luggage, and helping us to understand the ski bus system. We had a room with a private onsen included and it was luxurious after a long ski day. Great experience at this hotel!
Date of stay: January 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (182)
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Reviewed 16 January 2024 via mobile

We had a Japanese Western room for 4. Twin beds with tatami area with futon. Not really enough room for 4 to open all suitcases. Low value for money (USD 600 in winter).
Staff spoke limited English.
Free transfers to Hakuba station or bus terminal for check in and check out only.

Date of stay: January 2024
Trip type: Travelled with family
Thank anne332
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yoshida Tomoro, オーナー at Courtyard By Marriott Hakuba, responded to this reviewResponded 26 January 2024

Thank you very much for staying at our hotel the other day.
Based on the opinion received this time, we will reform and continue to aim for better service improvement.
If you use the hotel again, we are glad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2023

Hotel is above average but the Japanese staffs need more improvement. When I call them for help on the tatami, they ask us to DIY. Not something I will expect from Marriott.

However I will like to give a special shout out to
Rizwal ( I supposed the Indonesian guy’s name). Rizwal is one of the best, very attentive and help us with a lot of reservations and gave us a lot of tips on term of traveling. Truly a gem in this hotel chain!!

Date of stay: December 2023
Trip type: Travelled with family
Thank Hkcsg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yoshida Tomoro, オーナー at Courtyard By Marriott Hakuba, responded to this reviewResponded 26 January 2024

Thank you for using our hotel this time.
Also, thank you for sending me the impression of that time.
Based on the opinion received this time, we will reform and continue to aim for better service improvement.
If you use the hotel again, we are glad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2023

We stayed here for 2 nights in July. The hotel and rooms are clean and comfortable.
The lack of vegetarian / vegan food options was disappointing considering this is a Marriott Hotel. The resteraunt may not be theirs, but still expected better.

The staff were very helpful, although the hotel shuttle to drop us to the station was only available for a 30 minute timeslot in the morning. Strange, but not a problem.

Location is good, still has a feel that it could be a lot better by just making small improvements. Its the details that matter, at least that is why we booked Marriott.

Still, we would stay here again (and maybe bring our own food).

Date of stay: July 2023
    • Value
    • Location
    • Service
1  Thank 180amitp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2023 via mobile

I just 10 minutes away from the indicated nearest bus station indicated in Bonvoy apps. Then, I chatted using bonvoy apps to ask further directions. Surprised then next 5 minutes they arrived to collect us. Very good english from the staffs name Tomoro who drive us. During the
ride he gave us a good orientation of the hotel and city. My room also upgraded with private Onsen. Something to improve: food in the member club lounge should be more advance rather than too basic cold cut.

Room tip: Book free shuttle early if you arrive using train or bus
Date of stay: April 2023
Trip type: Travelled with friends
2  Thank nicholaass
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2023

I really loved that place! We stayed there with our dogs in a pet-friendly room located on the first and it was so nice and clean. And we also had a private onsen in our room - what else could you wish after a long day of skiing?
Stuff is super nice and friendly, absolutely delicious breakfast buffet.
It is 10-15 minutes away from the nearest slope by car or you can go by a shuttle bus.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Vaks196
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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