My partner and I stayed for a week in Hakuba, the room was very comfortable with a view out into the snowy forest. Breakfast selection was great every morning. The relaxing onsen was great every day after a day of skiing. Although the hotel is a little walk away from the town center, is is close to everything you need and the hotel runs shuttles in the morning and afternoon to the closest lifts so you don't have to walk the hill in ski boots. Joanie was lovely and often booked dinners for us over the phone and even offered to drive us to restaurants and into town to grab supplies when she was off to run errands.