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All reviews female onsen pre arrival the bus sakka lift hotel is great after a long day monkey tour rooms are clean penke bar breakfast was included drop offs ski boots each morning ski fields rabbit hole ski holiday local restaurants
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8 - 13 of 104 reviews
Reviewed 22 January 2020 via mobile

The location of this hotel is great, with a short walk down the hill to Sakka quad lift. Lots of restaurants and food trucks close by including pizza delivery straight to your room on those nights you need to rest. We booked the family room which accommodated 2 adults and 2 children comfortably. The room contained 1 king size bed and 2 singles and were amazingly comfortable compared to standard Japanese bedding which is futon style. Rooms were warm and reasonably spacious - noting that we rarely spent anytime in them! Breakfast was included daily and although I personally skipped breakky, my husband and 2 children returned to the room each morning satisfied. Complimentary access to 2 washing machines and 2 dryers was an absolute bonus, although I recommend you do your laundry before 3.30pm as the machines are in demand. To save on energy we dried our clothes overnight on the coat hangers provided in the room. No problem in having dry warm clothing by the morning. The team at the hotel - Joanie, Raymond, Jamie & Mayumi did everything above and beyond to assist with restaurant and tour bookings. Transport to ski lifts on Happo One and local restaurants was managed through a front desk booking system and this was well organised and reliable. They even assisted us with a visit to the supermarket which was extremely accommodating. The hotel had a male and female Onsen for hotel guests and this was a particular highlight after a big day on the mountain. We can't fault this hotel. We will be back and already counting the days until our return.
A big thanks to the staff who helped to make our holiday in the snow extremely memorable.

Date of stay: January 2020
Trip type: Travelled with family
Thank Jodimalva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WFHAHukuba, Guest Relations Manager at Wadano Forest Hotel & Apartments, responded to this reviewResponded 7 February 2020

Dear Jodimalva,
Thank you for your compliments and kind words, it was a pleasure looking after all of you. We hope to see all of you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2020

We had a great 10 day ski holiday at Wadano. The apartment was very clean, modern and well appointed. The small kitchen was sufficient to cook for 6 people. Joanne and Raymond were extremely helpful, driving us to the ski lift or bus station daily so we could experience all of the Hakuba Valley resorts.

Date of stay: January 2020
    • Value
    • Location
    • Service
Thank gandrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WFHAHukuba, Guest Relations Manager at Wadano Forest Hotel & Apartments, responded to this reviewResponded 7 February 2020

Dear gandrs,
Thank you for your kind comments. We are glad you enjoyed staying in our new apartment.
We look forward to welcoming you and family back again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2020

We had a great stay at Wadano. Joanie and her team couldn't have been more helpful. The hotel is a 10 minute walk to the Sakka lift. Rooms are clean, breakfast was nice. We used the onsen every night.

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
Thank seangE7388ZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WFHAHukuba, Guest Relations Manager at Wadano Forest Hotel & Apartments, responded to this reviewResponded 7 February 2020

Dear seangE7388ZA,
Thank you for your kind comments. We hope to welcome you and family back again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2020

I know this place has received great reviews, but in my case, I can't agree with many of them. The hotel is nice and simple, it is clean and in a relatively accessible part of the village. However: it lacks a good management/organisation. Everything is a bit chaotic and unorganised - this is more obvious when they are busy. Nice staff but they all seemed to be all over the place and in most cases, lack of English, even sometimes Japanese language is apparent. I assume it is a relatively new place and they are only open during the ski season, so it takes time for them to get up to speed, but you kind of expect them to be ready at least for the busiest time of the year (Christmas/New Year)

Date of stay: December 2019
    • Value
    • Location
    • Service
Thank UK_Leili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WFHAHukuba, Guest Relations Manager at Wadano Forest Hotel & Apartments, responded to this reviewResponded 7 February 2020

Dear Leili,
Thank you for your review, we appreciate your feedback and we will surely work on what you've mentioned. We aim to be better and more improved each year, hope to see you back again to experience the more polished WFHA! :-)

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Reviewed 17 March 2019

I can't speak highly enough of the level of service from Joanie at wadano forest hotel. Great knowledge of the area and always will to help out where possible. It made our stay in feb for me and my partner so much easier.

The hotel is just a short walk (5mins) to the sakka slope (beginner slope at happo-one). This means you can totally avoid the shuttle bus all together and from Sakka you still have full access to the mountain.

The room we had was a decent size, clean and bathroom was nice and large too. Some hanging space & hangers were provided, which was super handy. Ski lockers down stairs, male and female onsen and some vending machines for beers & drinks. Wi-fi was pretty decent and also could get a chrome cast i think it was from reception to log into your netflix etc. The lounge next door was a great space to utilize in the evenings and socialise with other guests. It really does have everything you need.

Our stay here it really was fantastic and i will be staying here again.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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