This February 2018 was our 4th visit to Hakuba and the Hotel Traumerei. It's time I write a review of this awesome Hotel .... it may not be a 5 Star property but the service, ambience and food in their French Restaurant certainly is ! Back in 2015 when we made our first booking through an agent, they offered us a few options for accommodations and my husband and I chose the Traumerei because it has a French restaurant and the facade of the hotel looks so 'fairytale" set in the snow. Hence, begin our annual visit to Hakuba! Thank you for your exceptional hospitality Nishino-san and the excellent and attentive service of all your staff, in particular Yumiko-san (at the reception) and Karuo-san who would sometimes drive me to the ski slopes for my lesson and picks me up. I wish I could speak Japanese so that I am able to interact with them more. Fast forward ...... 4 years later, it's like going back to second home, with the familiar faces and surroundings and the same room! You have read the other reviews, from the moment you get picked up at the Bus station and arriving in the hotel ... so I need not say more. But I agree, I love the creme brûlée haha! But do book at least one dinner in their French restaurant, you won't regret it. Nishino-san is not just a hotelier, he is a passionate owner of this hotel he built 36 years ago! His love for this place and what he does is reflected in his genuine hospitality. He speaks to every guest that walks through his hotel and restaurant and he loves to offer them a drink and to get to know each of his guests. His knowledge of French wines and sake is amazing and is always so generous to share his collection of wines with his guests. Some evenings he even dons his chef uniform and whips up his signature okonomiyaki and Yakiudon behind the bar counter while we sit and sip wine and await our dinner!! Evenings like these, we eat, drink and chat till late in the night and next morning at 7.30 am the same staff who bid us goodnight the previous night is there knocking on our door to serve breakfast! OMG! don't they sleep?
Truly, you must experience this yourself ..... don't take my words for it! The last 2 years we have brought friends with us to experience the unique Traumerei hospitality and the wonderful Hakuba experience .... snow, ski, food, onsen, etc etc. Looking forward to February 2019 ..... Traumerei .... here we come!