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All reviews mont blanc the bus ski resort his team snow monkeys within walking distance ski gear lift tickets the location is perfect japanese style room highly recommend staying here free shuttle after a long day ski season passes slopes hakuba
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Reviewed 23 January 2020

We had a wonderful ski week with Kenji and his team at Montblanc. The standard room was a bit spartan and there isn't a ton of space (~15 sq meter outside bathroom), but on par with any other 2-star pensione and priced quite affordably. The location is good, while not in the heart of town like echoland, the location is right on the #3 free shuttle route, and it's also the last stop before the Goryu / Hakuba 47 parking lot (IMHO, the best ski area in Hakuba). The included breakfast is eclectic but also more substantial than one would expect at this price point.

While normally the facilities and location would warrant a 4-star review, the staff here really push it above and beyond to 5-stars, with individualized care on par with the best 5-star chain hotels in Tokyo/Kyoto. Kenji the owner is always around and really goes the extra mile to make his guests trip flawless, his assistant speaks impeccable english along with a half-dozen other languages, while the chef and server in the dining room were always warm and friendly. Personalized shuttle services outside the normal free shuttle bus route (dinner, grocery, etc) are also cheerfully provided. On site iscounted lift tickets can save you a few thousand yen a day. Washer/Dryer are available if you need to do a bit of laundry.

Aside from the smallish standard rooms (larger family and japanese style rooms are apparently also available), I could not recommend them more. If you are expecting a hotel with shiny lobby and american sized standard rooms, you may be better served looking towards the main part of town.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
1  Thank geterd0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cherryken, オーナー at Hotel Montblanc Hakuba, responded to this reviewResponded 24 January 2020

thank you for stay in Mont Blanc.we always try our best to give a better service to make sure our guest stay cormforly and happy while in Hakuba.hope to see you again next time.
thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2020 via mobile

Just had the most magical week on the snow. Our family of 5 stayed at Mont Blanc Hotel for our ski holiday. It has been the most family friendly place to stay, the location is perfect with many restaurants/bars near by within walking distance Making it very easy to eat. Well worth The convenience of ski in ski out only 5 mins walk to the gondola)
We opted for a Japanese style room, very cosy and comfortable, gave us more room with all our ski gear.

Mr Sakura And his wonderful friendly team are more than happy to drop and pick you up anywhere, to and from dinner, pop to seven 11 for supplies, to get rental gear, and go to near by ski hills which was so helpful with 3 kids (Including a toddler who still needed days naps).
The hotel went over and above to make our experience more Memorable enjoyable. They even reserved one of the onsens in the hotel for our family to enjoy a private onsen together on the quieter evenings (usually men and woman bathe separately) it was such a nice experience to do this as a family after a long day on the slopes - very relaxing and clean. They also opened the restaurant just for us and cooked just about anything even things that were not on the menu for the kids. Mr Sukura really went above and beyond to help with our train and bus itineraries (making little maps) he helped with schedules, buying tickets, lifts to the station and suggestions on sight seeing. We broke up our ski week and did a day visit to Nagano and saw the snow monkeys (we went on a weekend day as the ski hill is more busy)
Overall 10/10 for our stay at Mont Blanc
Hotel, great location, family friendly, very welcoming staff.
Great for large groups
highly recommend staying here

Date of stay: January 2020
Trip type: Travelled with family
Thank Sarahamiradaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cherryken, オーナー at Hotel Montblanc Hakuba, responded to this reviewResponded 22 January 2020

thank you for stayind here and wealways welcome familys group.thank you for liking our tradisional japanese room and we always try to give a good service for our guest.hope to see you again in mont blanc hakuba next year

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Reviewed 13 January 2020

The owner and staff were so friendly and tentative. Some will find the room and toilet to be small but this is Japan. Everything is compact here. Even small but still cozy. What I like the most, this hotel cater to muslim food. Had best time here

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank mrbadsyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cherryken, オーナー at Hotel Montblanc Hakuba, responded to this reviewResponded 22 January 2020

thank you for stayed in here.we provide halal food for muslim group and ingredients are from a halal supplier and they are all certified.we try our best to understand muslims group needs

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Reviewed 23 August 2019 via mobile

Stayed here for a few days last year during the tail end of ski season. Room was slightly small but clean and neat. Very near to the bus stop which would bring you to the ski resort. Great service too. Would definitely recommend this place.

Date of stay: March 2019
Trip type: Travelled as a couple
1  Thank locatecjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2019

It's the 3rd time in 5 years i visited Hakuba and seeing some good reviews here sold us. But pls read on...

There are 2 wings to this hotel, it seems we stayed at the old wing, the room is so small i cant seem to locate the correct photo from the site describing our room for 2 people. however after checking out the rooms of the new wing they seem much cleaner and more spacious.

i agree this place is run by a friendly couple but unfortunately only the female owner is constantly around understands english, the other japanese staff who's always sitting at the reception does not and would need to trouble the female owner to come out (who's busy taking care of her baby) to come translate.

breakfast - it is really average...even the fixed dish they take out from the kitchen is cold ....its really the bare minimal (even compared to north american standards), i hope they can provide something that is not like fast food (white bread, hash brown, cold eggs, mediocre coffee)

unfortunately their onsen is just a pool of lukewarm water with absolutely no basic supplies (not even a basket to put your clothes or towel, but a rather old shelf (which we are unsure if suitable clean clothes/towel...the half broken blow dryer in the ladies room is full of clogged dust while the counters are quite aged and borderline dirty (very stained). really do not need to go and was quite disappointed because snowboarding + onsen combo was what we were looking forward to needing for our 4 day trip. they do offer a public one with additional charge and transport elsewhere but that defeats the purpose....

overall i reviewed the comments over and over and i can only agree that the owner is friendly, i wish i could give a better rating but would need to turn to another hotel next time i visit Hakuba

Room tip: rooms on first floor are noisy due to wooden floors
Date of stay: February 2019
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank carmen303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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