Delightful family holiday in Hakuba Happo-one. Hotel staff were professional and helpful. They provided suggestions on where to dine in the village and the hotel van to transport us to and from the venue. They have on-site a wonderful Onsen which we availed ourselves of daily. The water bar was absolutely refreshing and a unique addition to the experience. The hotel is located within walking distance to ski fields and the bus terminal. The rooms are large and well appointed. There is a large drying room and lockers for our skis and snowboarding equipment. A yummy western and Japanese breakfast was supplied every morning. Thoroughly recommend staying here.

We stayed here based on our travel agents' recommendation. The hotel is easily seen (it's huge) from the bus terminal at Happo One and a short 10 minute walk away. Likewise also 10 minute walk from Hakuba Base at Echoland if you get dropped there. For skiers, it is a short walk to Nakiyama chairlift (base of Happo One resort) or there are plenty of shuttle buses daily to each of the other resorts that start within walking distance of the hotel.

The hotel is very nice with a great bar area (awesome happy hour), on site restaurant, free Japanese onsen bath and amazing staff.

There are two room types - Japanese or Western style. Our group had one of each. All beds were comfortable and large enough to fit our almost 7 foot tall friend. I personally liked the Western room better as the beds were at normal height but the Japanese room was still comfortable - personal preference really.

Rooms have good heating, small but fine shower and toilet, and adequate storage space. We barely used the TV or in house tea and coffee making facilities. Our room faced the ski slopes which was great.

Breakfast was included for us - egg station (cooked to order but no poached eggs available - fried or omelette) with bacon and toast. Also salad, fruit, cereals, and then a full Japanese breakfast setup with noodles, salmon, pickles etc. Coffee ok but not great (filter) and juices and tea. We also ate here for dinner once as we were too tired to go out and had lovely shabu shabu and sukiyaki hotpots.

The ski storage area is great as well - each room gets a ski locker down in the basement that you can lock and there is also a drying room with free lockers. Fantastic!

The hotel also provides great shuttle services - around town, to and from dinner nearby (Echoland etc) and even to some of the ski slopes (these services are timed and set to a schedule).

Self serve laundry in the hotel too with free detergent provided and dryers. Vending machines in same area for beer, coffee and drinks.

Finally, the staff - all speak excellent English and went out of their way to help us (even helping me up the driveway in a snowstorm!).

This really is a fantastic hotel and above all my expectations. We will definitely be back!

We really liked it here and will stay again. Large onsens, good ski gear rooms, hotel shuttle bus can drop you off and pick you up around town. The bar is large, warm and a very relaxing space, we drank at happy hour every day. Restaurant is excellent and a good option for a couple of nights of week. Breakfast buffet is above average with fruit, hot foods, cereals and juices, we ate it every day. We loved the deluxe room. Staff all speak English. Vending machines are handy.