Located at the base of the Happone ski area, most all guests were skier/snowboarders.

From its name higashikan (east wing), it was located a short walk from its main building. Comparatively newer, smaller and cozy.

We received an upgrade to a corner room with jacuzzi, as the hotel was sparse with people due to a very unusually warm winter with almost no snow.

The dining room was large for a small hotel so we suspect there are usually many dining-only guests. Nice french course dinner and a short but interesting and eclectic wine list. Breakfast was also nicely arranged.

Highlight of the stay was the entertainment during dinner. The wooded area just outside the dining room
was well lit. Various furry visitors arrived during dinner. The hotel places leftover bread in the woods. We had fox, wild boar, and other surprise furry friends.

The lobby area is small but furnished well and with a fireplace.

Friendly staff, most english-speaking, and management greetings upon arrival and for departure.

Very well run.

We drove to a nearby public onsen bath for a nice warming dip before dinner adding to a relaxing stay.

We stayed 5 nights in early January. The snow wasn’t as good as hoped (it rained 2 days) but the hotel was lovely. It has a European/British country hotel feel and is surrounded by trees. We booked 2 corner rooms and on the days it did snow it was so tranquil to watch the falling snow particularly at night when the grounds were lit. The food was good and there was a snack corner with free snacks - biscuits, jellies, popcorn, marshmallows, coffee, tea and juices - throughout the day. The rooms had large jacuzzis but no on site onsen. There was free transport out of the hotel but you had to find your own way back. We found it was easiest just to get the restaurants to call us taxis. We opted for half board but I would advise others to book not more than half your dinners at the hotel as there are so many good restaurants in Hakuba. Finally the best part - the exemplary service. From the time we checked in to the time we left, the service was faultless. Kudos to the staff. Highly recommend.

10/10 stars.

I stay at a lot of hotels (not trying to sound like a snob) and this place is absolutely perfect. The staff is ridiculously attentive and makes you feel like you are the only guest at the hotel. They met every single need and surpassed my expectations by a mile.The food is exceptional too.

We stayed there right after we got engaged and they gave us this gift when we left.