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Traveller rating
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All reviews small hotel ski equipment corner room fantastic hotel would highly recommend this hotel main building ski area our honeymoon stayed nights marshmallows jacuzzi popcorn fireplace snow hakuba woods onsen
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1 - 6 of 171 reviews
Reviewed 14 February 2020 via mobile

Located at the base of the Happone ski area, most all guests were skier/snowboarders.

From its name higashikan (east wing), it was located a short walk from its main building. Comparatively newer, smaller and cozy.

We received an upgrade to a corner room with jacuzzi, as the hotel was sparse with people due to a very unusually warm winter with almost no snow.

The dining room was large for a small hotel so we suspect there are usually many dining-only guests. Nice french course dinner and a short but interesting and eclectic wine list. Breakfast was also nicely arranged.

Highlight of the stay was the entertainment during dinner. The wooded area just outside the dining room
was well lit. Various furry visitors arrived during dinner. The hotel places leftover bread in the woods. We had fox, wild boar, and other surprise furry friends.

The lobby area is small but furnished well and with a fireplace.

Friendly staff, most english-speaking, and management greetings upon arrival and for departure.

Very well run.

We drove to a nearby public onsen bath for a nice warming dip before dinner adding to a relaxing stay.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank DavidT643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2020

We stayed 5 nights in early January. The snow wasn’t as good as hoped (it rained 2 days) but the hotel was lovely. It has a European/British country hotel feel and is surrounded by trees. We booked 2 corner rooms and on the days it did snow it was so tranquil to watch the falling snow particularly at night when the grounds were lit. The food was good and there was a snack corner with free snacks - biscuits, jellies, popcorn, marshmallows, coffee, tea and juices - throughout the day. The rooms had large jacuzzis but no on site onsen. There was free transport out of the hotel but you had to find your own way back. We found it was easiest just to get the restaurants to call us taxis. We opted for half board but I would advise others to book not more than half your dinners at the hotel as there are so many good restaurants in Hakuba. Finally the best part - the exemplary service. From the time we checked in to the time we left, the service was faultless. Kudos to the staff. Highly recommend.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank anya77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2019 via mobile

10/10 stars.

I stay at a lot of hotels (not trying to sound like a snob) and this place is absolutely perfect. The staff is ridiculously attentive and makes you feel like you are the only guest at the hotel. They met every single need and surpassed my expectations by a mile.The food is exceptional too.

We stayed there right after we got engaged and they gave us this gift when we left.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank DerekS702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2019

Stayed for 5 nights to go skiing and thought the hotel was fantastic. We were picked up from the bus station and taken to the hotel where we were warmly greeted and at once knew we were going to enjoy our stay. Our room was a standard one but was really roomy with comfy beds, everything was so clean and the bathroom large with a nice deep bath. Breakfast had plenty choice on the buffet and you can order from a menu as well you definitely won't go hungry. We ate in the hotel 2 nights ( in the cheaper of the 2 restaurants) and the food was really good. You're taken to the ski lift every morning and collected at the end of the day and as everyone has said your boots are set out for you in the morning and your shoes waiting for you at night, but what sets this hotel apart from the rest is the staff, everyone is fantastic so helpful, always smiling, nothing is to much bother for them, they really do make you feel special. Not far to walk from a couple of restaurants if you don't want to eat in hotel.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Alta-Monza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2019

We had 13 nights here and it was a really delightful stay. The staff were wonderful - nothing was too much trouble. They were so helpful and friendly, and they really made you feel special. By the time we left we really felt close to many of them.

The rooms were very comfortable and fairly spacious. However two negatives of the room we stayed in were that in the bathroom it had a cold tile floor (very cold) so we had to keep the bathmat and a hand-towel down on the floor to be able to somewhat comfortably use the bathroom with bare feet. Also the hot water took *ages* to come out, i.e. with it on maximum flow and maximum heat it took 1.5 minutes to get to get hot water out).

They have a wonderful shuttle service to take you up to the ski field.

There are two dinner restaurants here. The French one was just wonderful (we ate there three times) - it was quite expensive but every time we went we felt that the quality of the food and the service left us feeling very happy with the value for money. They also had a more casual dining area which we also went to three times - this was much more average quality (in terms of both the service and also the quality of the food).

The breakfast buffet was top quality with a lot of choice.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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