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Reviewed 23 January 2020

Superb little hotel with fantastic staff and great food.

We stayed 3 nights and would have liked to stay more :)

Before we had even arrived, we had asked a few questions by email and the staff were exceptionally helpful. So we were pretty confident we would be looked after when we actually landed in hakuba.

We arrived into Happo bus terminal and were picked up in a private transfer (Although the hotel is approx 3 min walk from the bus terminal!). But it removed the stress and got things off to a great start. We arrived around lunch and wanted to ski that afternoon, so the hotel gave us a ski pass at a great rate and contacted the ski gear rental company to come collect us.

The room was perfect. We stayed in a basic room as there were no other rooms available. So meant we didn’t have an in room onsen. But honestly, we didn’t miss it.

The onsen you can book for an hour is lovely. It wasn’t ever really booked up. It was really clean and an incredible way to end the day.

We had a bit of a mix up and someone else staying at the hotel “accidentally” took our onsen booking. Quite a surprise when we turned up and there were people in there . The hotel staff were great though, they closed one of the other two public onsens for an hour for us. They are normally reserved for just male/female only. This was a great touch and rescued what was going to be a bit of a lost evening given we had come back especially for our onsen booking.

Breakfast the following day was awesome. We had the Japanese breakfast which came with lots of little dishes, all of which were delicious. Maybe the best miso soup we’ve had!

Worth mentioning that I am a vegetarian, and they accommodated this with zero fuss! Switched up a few dishes for veggie ones. Which was really appreciated. I was all set to just eat cereal for 3 days!

We also ate dinner at the hotel which was fabulous. Lots of little dishes all of which looked and tasted great. Again, I had a whole different vegetarian menu, with some really unusual, innovative dishes that were delicious. Didn’t think I’d have one of the nicest quiches I’ve ever had in a Japanese ski resort! Price was reasonable as well for what was a really nice dinner.

All in all, highly recommend. Thanks to all the staff!

Date of stay: January 2020
Trip type: Travelled as a couple
Thank frazerlsadams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2019

An amazing experience having a private onsen in the room. It was a real treat to soak in the silky smooth onsen water before and after hitting the slopes. Really helps to soothe those aching muscles at the end a long day!

Food as mentioned in the many reviews is highly rated and plenty of outside guests book to dine here as well. Def one of the better dining options available in the area.

Well located being just a 5 min walk from Happo One bus terminal.

Overall a really charming place to stay in with great service. Advance booking required as the hotel does not have many rooms and is extremely popular!

Date of stay: February 2019
    • Sleep Quality
    • Service
1  Thank hayhayz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hakubahifumi, お客様担当マネージャー at Hotel Hakuba Hifumi, responded to this reviewResponded 23 October 2019

Thank you so much for your stay. Hakuba is beautiful in all the four seasons in each way. Please visit us again at any season! We all look forward to it.

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Reviewed 4 March 2019

A beautiful Japanese treasure. Large comfortable rooms with mountain views. Ours (Toki) has an onsen in the room which overlooked the mountain - a brilliant and luxurious way to unwind after a day of skiing. The hotel is run by the owner couple and their young staff, who are consistently friendly and super helpful. They even dropped us and picked us up daily from the Ski school, so we didn't have to trudge all the way in our boots.

Breakfast was a traditional Japanese or Western style, and in the afternoon we used their beautiful team room to unwind.

Date of stay: February 2019
Thank Priyali K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hakubahifumi, お客様担当マネージャー at Hotel Hakuba Hifumi, responded to this reviewResponded 15 April 2019

Thank you very much for your visit at our hotel. We are so happy you enjoyed your Suite room with private onsen with good view. We are a small hotel with only 10 rooms, but in that way we can give better service with the warmest hosipitality. Please visit us again for delicous food which are home made with a lot of care and love, and with fresh seasonal ingredients. Hakuba has the best quality of foods and nature view. We hope you will enjoy your stay in Hakuba again. Thank you very much. See you again.

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Reviewed 3 March 2019

Staffs were exceptional and had staffs on site that spoke great English. They offered a free ride from Hakuba station or from Hakuba bus terminal In addition, they will drive you to the Happo-One ski area. Breakfast was excellent for the Japanese version as I had that every day. Dinner, when available, should be tried at least once. It is probably more expensive than other places nearby but the quality was worth it. The staffs also gave good recommendations on local places to try. Having a room with a private onsen is a really nice feature. Book as much in advance as you can as they book up very quickly.

Room tip: Book as advance as you can to get a better selection of rooms available. Price is on the higher end side if you are solo and get a suite.
Date of stay: February 2019
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank fayewilma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hakubahifumi, お客様担当マネージャー at Hotel Hakuba Hifumi, responded to this reviewResponded 15 April 2019

Thank you very much for your stay. We always try our best to make each of our guests to be satisfied. We have started free shuttle service among Hakuba. Although there are free shuttle buses running around, we believe our shuttle service will also give you more flexibility. Please visit us again. We will be waiting with warmest and delicous food, relaxing hot spring, and the highest hosipitality. Hakuba has the quality of snow and nature to enjoy. Looking forward to seeing you again here in Hakuba. Thank you very much.

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Reviewed 11 February 2019

Hakuba Hifumi had a great location with many restaurants nearby, and they offered to drop us and pick us up from the Bus station and ski slope. Their service was beyond excellent- we were always greeted with a smiling face and any and all requests were granted. The fact that the hotel has onsens, both public and private (has to be reserved), was great, and after a long day of skiing you could just come back and relax your muscles in the hot water. The breakfast was a treat every morning! You can chose between a western or Japanese breakfast. Overall, Hakuba Hifumi is a 5 star experience, with the comforts/attention to detail that come with a small family run business. Thank you for a memorable stay!

Date of stay: February 2019
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank 851ritikav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hakubahifumi, お客様担当マネージャー at Hotel Hakuba Hifumi, responded to this reviewResponded 15 April 2019

Thank you very much for your stay. We are more than happy you enjoyed your stay in our Hotel. We are a small hotel and have only 10 rooms, but we do care each of our guests to make their stay the best. Please visit us again for Skiing, Onsen, Food, and the warmest hosipitality in Hakbua! Thank you very much.

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