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2 - 7 of 130 reviews
Reviewed 4 October 2019

I am so in love with hotel! I wished I had booked 2 nights instead of 1 as there is so much to absorb here. The hotel is built to take full advantage of its natural surrounding. It is minimalistically designed with quality finishes which exudes a sense of calm, chic and natural beauty. We had a spacious, modern room looking out to the forest. Everything was comfortable and clean. Buffet dinner and breakfast was pretty good (could be better especially the dessert line) but the highlight of it was the stunning view of the forest through full height glass panels. The dining room staff are a bit aloof and unhelpful but the kitchen staff were very friendly. Special mention goes to one of the chefs manning the dim sum counter. He is exuberantly friendly and happy! The outdoor onsen is mind-blowing! Huge with plenty of nooks and corners for personal space and blending well into the natural environment. It really gets all your senses firing! Take some time to sit in the library where there is a great sound system with a nice selection of CDs. Perfect place to spend an afternoon lazing on the lounge chair listening to music "from the heavens".

Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
2  Thank OliveGoh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 June 2019

I stayed for 2 nights in June in a standard room with dinner at the Japanese Saryo Restaurant. I organised a shuttle transfer from New Chitose Airport (reasonably priced at 1,000 JPY) and a transfer to Sapporo JR station after check-out. Everything was perfectly organised from arrival to departure. The hotel also offer a 5% discount if paying via cash so worth making sure you have enough cash before arriving.

The hotel entrance and lobby area is beautiful and calm, particularly the library. The outdoor onsen is very relaxing and there are several areas available to bathe which rotate between male and female. Remember if you are visiting that tattoos and swimwear are prohibited (but you are permitted to take a small towel into the outdoor onsen).

The food at breakfast was pretty good but I found it difficult to navigate the buffet and didn't find some of the choices very appetising. However, dinner at the Japanese restaurant was spectacular with a variety of locally sourced ingredients. I would highly recommend paying a little extra to eat at the restaurant rather than the buffet.

Unfortunately the downside was the quality of the room, which wasn't great. The furniture and fittings are old and worn and the bathroom is tiny and in need of refurbishment. There was also a strong smell which pervaded the bedrooms and corridors. I couldn't work out what it was but it seemed to be damp/woodland type smell which I found quite unpleasant (but eventually got used to). It seems that the hotel has updated the common areas like the lobby/library but not the rooms. The trouble is, being so isolated, I ended up spending all of my time at the hotel and it is a disadvantage to stay in a poor quality room even if the onsen, restaurant and library are good. Perhaps paying extra for a higher grade room might help.

Date of stay: June 2019
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank John D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 March 2019 via mobile

I’m giving this hotel a 5star because the outdoor Onsen is made up of rocks, is big, spacious and beautiful. You practically feel like you’re amidst the mountains and the water is crystal clear. I loved it. There are 3 massage chairs in the hanging area too. A PLUS.

Dinner buffet had a huge variety and even a kids section. To top it off there’s ice cream AND a soft serve machine. My husband loved the roast beef which was done perfectly. Medium. The Apple strudel was very good after warming it in the oven for abit.

This hotel is in the middle of nowhere and you feel like you’re engulfed between mountains. It’s serene, cold and beautiful. You are greeted with a hot ginger drink and cookies when you check in. The rooms face mountains for course since it’s all mountains everywhere. Awesome natural feeling you get here yet luxurious.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank Jun-W0n
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 March 2019 via mobile

For a onsen hotel in remote area, l am surprised it has a big business center with 4 work station. Best it has a large library cum CD audio system, managed to have time sitting on the comfort chair drinking coffee (free at lobby area).
The onsen is huge with indoor and wooden outdoor onsen too, nice ambient in a cool winter weather.
Hotel room is huge for 2 guest. Breakfast had a considerable wider selection of dishes. Very small cute donut to end the meal.

Date of stay: March 2019
Trip type: Travelled with friends
2  Thank kongchieu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 March 2019

Stay 2 nights on 22/2-24/2, western-style with half borad, first night room no.832, second night no. 318, first night the room itself was fair but the toilet was terrible, cramped and filthy, dust and mod everywhere, like a subdivide hotel in Shinjuku...absolutely crazy...Ask for upgrade to another room but all room were booked so need to waiting to tomorrow for premier room, next day we pack my luggage to front desk and review to front desk staff, the old lady one(seem to be in-charge or senior) was a bit impolite and just sidetrack...I think it's so rare that happened in Japan's hotel even in so call "luxury resort"...
The out-door Onsen was absolutely amazing and the French cuisine was delicious and attentive services...The buffet breakfast was okay... last one you need to deeply attention is almost no soundproof...good sleep is totally based on "lucky" .

Room tip: every room almost no soundproof...
Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank LandoF1227
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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