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MGallery
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Traveller rating
2,058
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All reviews rooftop bar jacuzzi suite front office big swimming pool beautiful hotel f b pool access room memorable stay the hotel manager love this hotel beautiful pool welcome drink restaurant staff breakfast buffet across the road thai food kids club
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Reviewed 28 September 2019 via mobile

A perfect hotel to stay in while in phuket, very affordable package offered. Rooms are well-maintaned and very comfy for any groups.. (solo,couples, or even groups..)

Thanks to ms. Karen for making us feel very much welcomed. For taking care of us, helping us & assisting us for all our needs. Kudos👌😉 for the management for this well trained staffs! well definitely choose again this hotel for our next holiday here in phuket..

Date of stay: September 2019
Trip type: Travelled with family
2  Thank inihsad005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alain R, General Manager at Avista Grande Phuket Karon - MGallery Hotel Collection, responded to this reviewResponded 30 September 2019

Dear inihsad005

Greetings from Avista Grande Phuket Karon MGallery by Sofitel!

On behalf our entire team, thank you for your recent stay with us and for sharing the feedback.

We were absolutely delighted to have read that you have a pleasant stay with us and left such a positive impression.

We look forward to welcoming you once again in the near future to Avista Grande Phuket Karon.

Kind Regards,

Alain Ruffier
Hotel Manager

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Reviewed 24 September 2019 via mobile

Thank you for hosting us during our recent 8 night stay. We got an incredibly good deal for the low season, including cocktail, dinner and massage vouchers. Breakfast was also included. Staff were friendly and fulfilled our request for a pool room with ocean views. We had a very relaxing stay and some beautiful sunny days.
The good:
Friendly staff.
Nice views from room.
The pool access room.
The pastries at breakfast.
The egg and bacon chefs.
The seafood buffet.
General quality of food at Portisino restaurant.

Could be better:
Quality of thai food at breakfast.
Price of wine, spirits and signature cocktails (I know the baht is strong and wine difficult to store in Thailand, but the prices were very expensive).
Curtains in our room could have used a clean due to mould forming from the high humidity.

Overall I would recommend this hotel.

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank sarmaleking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alain R, General Manager at Avista Grande Phuket Karon - MGallery Hotel Collection, responded to this reviewResponded 27 September 2019

Dear sarmaleking,

Greetings from Avista Grande Phuket Karon MGallery.

On behalf our entire team, thank you for your recent stay with us and for sharing the positive feedback.

We were absolutely delighted to have read that you enjoy your stay with us and thank you for your comments about the hotel. We are working on it and will be completed shortly. Thank you for your feedback which gives us opportunity to improve our services.

We look forward to welcoming you once again in the near future to Avista Grande Phuket Karon.
Kind Regards,

Alain Ruffier
Hotel Manager

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Reviewed 23 September 2019

I'd first of all say that this is probably not a 5* hotel but close to it. The stay we had was brilliant from the rooms to the staff and the location. It isn't bang in the centre of Karon Beach but is on the southern tip of the beach and also being very close to Kata Beach. The staff main staff that we received amazing service from were Nook, Top (good cocktail maker and generally chirpy chappy!) and Peking. We had an ocean view room which was really nice and a balcony (all ocean view rooms have a balcony which we were worried about). The only downside to the hotel is that the roof of the reception area and pool bar had work being carried out on it which meant the fake turf on top was all rolled back with the din of a pneumatic drill/power drill heard for most days we were there. This was a minor issue though as the hotel provided an amazing view of the Andaman Sea at night which we loved having along with drinks on the balcony. I would definitely stay here again.

Pros: Location, Staff, Happy Hour at Pool Bar, Room views.
Cons: Roof work being carried out. Slight issue with cleanliness of the shower area and balcony, maybe needs to have a deep clean carried out.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
4  Thank DonkeyRhubarb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alain R, General Manager at Avista Grande Phuket Karon - MGallery Hotel Collection, responded to this reviewResponded 27 September 2019

Dear DonkeyRhubarb

Greetings from Avista Grande Phuket Karon MGallery.

On behalf our entire team, thank you for your recent stay with us and for sharing your feedback.

We were absolutely delighted to have read that you enjoy your stay with us and thank you for your comments about the construction in hotel. Kindly accept our sincere apologies, It will be completed shortly. Thank you for your feedback which gives us opportunity to improve our services.

We look forward to welcoming you once again in the near future to Avista Grande Phuket Karon.

Kind Regards,

Alain Ruffier
Hotel Manager

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Reviewed 22 September 2019 via mobile

Best holiday ever
Warm welcome with smile at lobby. Room was very convenience and beautiful decorations. The very nice food at Portoshino...in love with big swimming pool and also big room and balcony. Karon beach is not far. We really love the location since it's not far from Patong or Kata.

Date of stay: September 2019
Trip type: Travelled with family
4  Thank pawitapra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alain R, General Manager at Avista Grande Phuket Karon - MGallery Hotel Collection, responded to this reviewResponded 30 September 2019

Dear pawitapra

We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon,MGallery.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Sincerely,

Alain Ruffier
Hotel Manager

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Reviewed 22 September 2019 via mobile

My friends and I has lunch at Portocino restaurant, the food is very delicious and the service is just exceptional. Staffs are very friendly and attentive, very efficience. If you are somewhere around here I reccomend to try this hidden gem restaurant

Date of stay: September 2019
Trip type: Travelled with friends
3  Thank tartarep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alain R, General Manager at Avista Grande Phuket Karon - MGallery Hotel Collection, responded to this reviewResponded 2 October 2019

Dear tartarep

On behalf our entire team, thank you sharing your experience. I shall pass along your feedback to the team. This feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services. We hope to welcome you back to our hotel very soon!

Sincerely,

Alain Ruffier
Hotel Manager

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