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PZA8296
Katherine, Australia

Nice Hotel and Location

4.0 of 5 bubblesReviewed 6 Nov 2019
This is a good hotel in a good location because it is close to Ueno Station. If you want to go to Narita, the train is only a 10 minute walk away. Also, Ueno station is about 5 minutes away and the subway is a quick 2 minute to walk.

Check is was easy. They offer free coffee at reception which you take to your room for the coffee pot. The room itself was basic but clean. It had a small 19 inch LCD TV. There was a queen sized bed where one edge was against the wall. So if there were 2 people in the room, the person next to the wall may have some difficulty getting out.

The bathroom was small. If you ever been on a cruise ship, the bathroom is very similar if not smaller than a cruise ship.

I liked it because of the price and location. I was travelling alone and only staying one night. If I had a longer stay, I may have chosen someplace else. But if you don't plan on spending any time in the room and only using it for sleep for 1 or 2 nights, this would be a fine choice.
Date of stay: November 2019
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TouganeyaHotel, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this review
Responded 7 Nov 2019
Dear our valued guests,

Thank you very much for writing us a review. We are very happy to read that you liked our hotel’s location, price and the room. We are very close to Ueno stations so many of our guests choose our hotel because of the location. As you have written, we recommend our single/double rooms for the short stay and twin/family rooms for the long stay. We are looking forward to seeing you next time!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 6 November 2019 via mobile

Spent 7 nights and it was great. We stayed in family room and was perfect. Excellent staff, excellent location and excellent value for money.
I totally recommend this hotel.
Staff really nice, speak English and really professional and accommodating.

Date of stay: October 2019
Trip type: Travelled with family
2  Thank travelenjoyrepeat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TouganeyaHotel, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this reviewResponded 8 November 2019

Dear our valued guests,

We appreciate you so much for your kind review. We are so grateful to receive a review that compliments our staff, location and value so much. Your review encourages all of our staff to work harder each day. We thank you again for your kindness. We will never forget your review. Please choose our hotel again for your next Tokyo trip if you have! We hope we can meet you in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2019

The hotel is located very close to the train and metro station, which is very convenient. We stayed here on our last night in Tokyo before flying out of Narita, so we were able to hop on the Keisei Skyliner directly from the Ueno Station about a 5-minute walk from the hotel. Also great proximity to conbinis, restaurants, shopping, and the park. Location is all around an A+. The room itself was small, no frills, but clean. The staff was friendly and let us leave our bags downstairs for the day after checking out.

Date of stay: October 2019
    • Location
    • Rooms
    • Service
1  Thank atwikatydays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TouganeyaHotel, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this reviewResponded 15 October 2019

Dear our valued guest,

Thank you very much for taking your time to write us a review about your stay at our hotel. We are very happy and glad to read your kind review about our location and our staff. Your review is extremely valuable for us. We hope you enjoyed your stay in Japan and we hope you will choose us again next trip!

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Reviewed 25 September 2019

the location is good for the metro and also Keisei airport express. the rooms are small like most cheaper japanese hotel rooms. There is not much noise insulation from the corridor and i was kept awake by some thoughtless other guests in a group who have booked several rooms and who continually went between their rooms. The tapping on the door and talking to the child through the door was especially annoying. A good set of earplugs is recommended. At least I was only staying one night.

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank R1138
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TouganeyaHotel, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this reviewResponded 26 September 2019

Dear our valued guest,

We are very sorry to read your review that your one night at our hotel was not a good one. We are very sorry that you could not sleep well because of the other guests who were making noises. Every night our staff walk around and check each floor. If we find rooms opened or guests making noises at the hall, we warn the guests not to do so. However, regarding on your review, our checking process was not enough. We are tremendously sorry for the discomfort that you experienced at our hotel. Yet, if we could ask you for a favor, we would have appreciated if you could tell us directly at that time so that we can be at the actual spot. Then we might have immediately rectified the deficiency. At last we would like to apologize for the unpleasant night you had to experience at our hotel. We will try to find a way to improve on noises made by other group guests.

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Reviewed 22 September 2019

Fifth time staying at Ueno Touganeya Hotel and still the same level of excellent service. Hotel staff are helpful and friendly. I arrived around 11.30am and was allowed to check in straightway which is always a plus point for me as it allowed me to fresher up before proceeding to my next destination. As mention in my previous review the hotel is near JR (Ueno station), subway Hibiya & Ginza Line as well as the Keisei Ueno (direct to Narita Airport – 41min). Fast access to Asakusa, Akihabara, Ginza & Tokyo area. Within walking distance to Ameyoko using either the overpass or via the subway underpass exit 5 where there are plenty places to eat and shop (Local Japanese snacks, sportswear, souvenirs, etc). Will continue to stay at Ueno Touganeya Hotel if I visit Tokyo again. :)

Date of stay: September 2019
    • Location
    • Rooms
    • Service
1  Thank onedozen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TouganeyaHotel, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this reviewResponded 24 September 2019

Dear our valued guest,

Thank you very much for writing us such a kind and warmhearted review. We are very happy to read that you chose us for 5 times already. We have tried and will try to keep up the same level of service at all time. Your excellent review has empowered our staff a lot. All of us will try even harder so that you can be more satisfied the next time you come. Thank you again for your continued love and support to Ueno Touganeya Hotel.

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Reviewed 4 June 2019 via mobile

Although I got really lost trying to find it the first time, once I got my bearings the hotel proved to be in a great location near Ueno station and near Ueno koen a great park with many museums and other attractions plus providing a green oasis in a hot and crowded city. Staff were helpful too.

Date of stay: June 2019
Trip type: Travelled solo
Thank Xcski441
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TouganeyaHotel, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this reviewResponded 6 June 2019

Dear our valued guests,

Thank you very much for taking your time to leave us a review. We are very sorry to read that you got really lost in the first time. Yet we are glad you were able to find us and you know Ueno like the back of your hand now. As you have mentioned, the greatest part of Ueno can be the Ueno Koen, Ueno park. It is a big park as itself which also contains lots of museums and a zoo. It is a walking distance from our hotel. At last, we are happy to know that our staff were helpful too. We will check our access/direction page again to find if there is a place we can fix. Thank you again for staying at our hotel and we hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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