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Reviewed 1 January 2018 via mobile

We were given a smart box as a wedding present and we decided to use it to visit Belfiore over new year. What a waste! Firstly, (now I’m a pet owner so I understand the value of space and not to poke and prod foreign animals) however, absolutely do not have your family pet constantly loitering when they aren’t family friendly. The quite clearly nervous dog almost bit my one year old daughter and she didn’t even touch him. And that’s before the diabolical service, room move (to a different building in town - not even in the hotel!) because they’d confused their booking and had nowhere to put us, no internet, no hairdryer, frozen food and not even a bar in the hotel! A celebrated Michelin restaurant that honestly has worse food than a shopping center kiosk. We were willing to laugh this terrible experience off until check out when they expected us to pay an additional €65 a head for the dinner the night before that we walked out of and was supposed to be included, as well as drinks (again sold as welcome drinks on arrival via smart box) - to which we lost our nerve. In the end we didn’t pay, but two nights and two dinners at this ‘one of a kind hotel’ and they genuinely expected us to cough up nearly €400. Absolute con artists. Not family friendly. Not friendly full stop. The only saving grace was Daniella - a very kind lady who could see our disappointment. Sadly none of which was rectified.

Stayed: January 2018, travelled with family
Thank Georgie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela B, Proprietario at Villa Belfiore, responded to this reviewResponded 2 January 2018
Google Translation

gentile cliente, di prassi per rispetto nei confronti dell'ospite teniamo presenti le osservazioni per migliorarci, non ci piace alimentare la polemica soprattutto se sterile, ma in questo caso ci sembra si rasentino il parossismo e gli eccessi.
Ci sentiamo di esporre anche il nostro punto di vista riguardo a come sono andati i fatti
innanzitutto il cliente e' stato avvisato precedentemente che per una notte avrebbe alloggiato in una struttura diversa dalla nostra con internet tv ma di minor pregio e su questo abbiamo avuto il suo assenso proponendogli anche di scegliere un' altra data.
appena arrivati ai clienti è sto offerto il benvenuto ( vino rosso, grana e stuzzichini), alla sera prima di cena gli è stato offerto un altro aperitivo
Al momento del check out i clienti non hanno pagato maggiorazione per i menù di capodanno non essendosi nemmeno preoccupati di informarsi del costo supplementare del servizio, avevano una bambina di un anno alla quale non è stato applicato nessun supplemento né per il pernottamento , né per il cibo. non gli sono stati addebitati nemmeno le bevande della prima sera, inoltre ci siamo offerte di fare da navetta per creare minor disagio nello spostamento. Facciamo presente che il nostro menù di capodanno è stato preparato con grande cura ed era così strutturato
Benvenuto: voul au vent con fonduta di formaggi, misticanza di agrumi e insalate, pane brioche fatto in casa con misto di salumi doc piacentini, risotto di topinambur, tortelli di patate ripieni di funghi e ricotta, noce di vitello con miele e aceto balsamico ripieno di erbe selvatiche e cipolla caramellata, salama da sugo con purè e buffet di dolci, vino e spumante compresi tutto questo incluso nel pacchetto smart box. Ci dissociamo da questa modalità di approccio nella quale non ci riconosciamo e da questa superficialità nel difettare l'operato delle persone sull'onda di nervosismi a volte anche personali. Grazie comunque Daniela e Fiorenza Bertelli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

Beautiful place,beautiful people,beautiful breakfast.
Villa Belfiore has the best you are searching in Emilia Romagna:Near seasides,near golf courses,near beautiful cities,near nature.
When I went in Ostellato,ten years ago,I found that place by luck and I was surprised for the service's offer at small price.
Everytime I go to Emilia Romagna,I must go to that place.

Room Tip: The room in the depandance
  • Stayed: May 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Supercocca70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2017

We had a wonderful experience. The rooms were great. Good size, clean, great bed. The hospitality was exceptional. Professional, pleasant and accommodating to our needs. From the wine by the fire, to dinner in the dining room, the experience was fantastic!

  • Stayed: March 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Sinnottss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2016 via mobile

A nice small hotel far away of all noisy streets. Very friendly people everywhere. The room was big with a big bed also. Only the internet speed via WLAN was not so good, but on the other hand you have the country flair.

Who like cheese will be placed 100% right, because they offer different types already for the breakfast. Also different styles a house made marmalades are offer.

Stayed: April 2016, travelled on business
Thank 263alexanderk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2015 via mobile

Very nice place in Ostellato! Quiet and cosy. Fresh fruit to pick yourself in the garden. Very good food. Breakfast deliciuos and evening meal fantastic. From 20-28€. Staff is friendly and helpfull but learn some italian before your stay :-)

Stayed: July 2015
Thank Henrik Helbo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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