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Reviewed 8 March 2018

The staff are very friendly, excellent manners, really do care to make sure you have a very good stay, I have to say that I have stayed about a week and I have never seen any unprofessionalism between the Receptionists or the Restaurant staff - all have excellent manners and really know how to make you feel important.
Additionally I had an accident and when I got back to the Hotel I asked for some help with a first aid kit, the reception staff immediately helped me and sent the Chef to get me ice, which was really appreciated, then I had phone calls later on to let me know that if I needed anything, someone would be on call all night in case I needed an ambulance or anything. Wow, I never expected anyone to be so helpful, I was very impressed! - Other than that, each morning, the breakfast was an experience all on its own. You enter the restaurant and you're immediately greeted with smiling serving staff, who bring you coffee - just like YOU like it... and the selection of food was better that any Hotel I have ever been to, really, I was gobsmacked. It had everything from scramble eggs, bacon sausages (English style) to Italian cakes of various sizes and tastes, lots of fruit, you could even make your own healthy smoothy shake! It was pure bliss! Now, I dont't remember the names of the waitresses, they were all great, but one in particular, a young lady from Argentina, stood out the most for me, she was super friendly and really a caring person, thank you very much to the whole team. xxx

Room tip: My room was just perfect, room 212
Date of stay: February 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Bardi88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWCappellodOro, Guest Relations Manager at Best Western Plus Hotel Monza e Brianza Palace, responded to this reviewResponded 10 March 2018

Dear guest,
thank you very much for your review and for choosing Hotel Monza e Brianza Palace for your recent stay. We are really glad to read that you appreciated your stay with us and that all the services that we offered to you were able to exceed your expectations. We would like to thank you for remarking the professionality and kindness of our staff and the quality of our breakfast.
We would be delighted to welcome you back.
Our kindest regards,
Cristina Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2018 via mobile

Pleasant business hotel. Close to highway and not too far from Linate airport. Friendly staff, spacious and clean rooms. Decent breakfast and diner but not very special. Wifi included and also fitness present

Date of stay: February 2018
Trip type: Travelled on business
Thank markvB9874YC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWCappellodOro, Guest Relations Manager at Best Western Plus Hotel Monza e Brianza Palace, responded to this reviewResponded 28 February 2018

Dear Mark,
thank you very much for your review and for choosing Hotel Monza e Brianza Palace for your recent stay. We are really glad to read that you appreciated your stay with us and that all the services that we offered to you were able to exceed your expectations. We would like to thank you for remarking the professionality of our staff. We would be delighted to welcome you back.
Our kindest regards,
Cristina Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2018 via mobile

Decor rather brown, but rooms are immaculate, with excellent bathrooms, fluffy towels, bidet, shaving mirror, decent linen, though I could have done with an extra pillow.

Good big desk and plenty of power sockets. WiFi involves that irritating special code process and didn’t work first time. Then sorted by calling reception on 151 (took 10 mins to find out how to call down, buried in the depths of the user guide.)

Date of stay: February 2018
Thank 757mariannec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWCappellodOro, Reception at Best Western Plus Hotel Monza e Brianza Palace, responded to this reviewResponded 9 February 2018

Dear Marianne,
thank you very much for your review and for choosing Hotel Monza e Brianza Palace for your recent stay. We are really glad to read that you appreciated your stay with us and that all the services that we offered to you. We would like to thank you for remakring the comfort offered by our rooms. We would be delighted to welcome you back. Our kindest regards, Francesca

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Reviewed 19 January 2018 via mobile

Rooms and bathroom was clean
Bed comfortable
Get a rear facing room (I will next time as the road is noisy and busy)
Breakfast not luxurious but adequate
All in all good hotel and convenient for my office in monza area.

Date of stay: January 2018
Trip type: Travelled on business
Thank 78ChristopherM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWCappellodOro, other at Best Western Plus Hotel Monza e Brianza Palace, responded to this reviewResponded 23 January 2018

Dear Christopher,
thank you very much for your review and for choosing Hotel Monza e Brianza Palace for your recent stay. We are really glad to read that you appreciated your stay with us and that all the services that we offered to you. We would like to thank you for remakring the comfort offered by our rooms. We also appreciate and take good note of all your suggestions since this will help us improve. We would be delighted to welcome you back. Our kindest regards, Cristina Customer Service

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Reviewed 28 December 2017 via mobile

The staff in Best Western is extremely friendly, and probably have some of the best customer service I have witnessed. Also the hotel is very clean, and every day we found our room extremely well cleaned. The staff in the restaurant, in particular Giuseppe, are really nice and offer top service.

I would 100% recommend this hotel, but make sure that you have a car. Public transport from the hotel is difficult, and if you get in the wrong taxi then you may be a bit overcharged.

Date of stay: December 2017
Trip type: Travelled with family
Thank iborsm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWCappellodOro, Customer Service at Best Western Plus Hotel Monza e Brianza Palace, responded to this reviewResponded 3 January 2018

Dear Ibryam,
thank you very much for your review and for choosing Hotel Monza e Brianza Palace for your recent stay. We are really glad to read that you enjoyed your stay with us appreciating the services and comfort that we offered to you.
We would like to thank you for remarking the professionality of our staff. We would be delighted to welcome you back.
Our kindest regards, Cristina Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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