we were there for an event involving a group of almost 40. Let just say that it's not a big group. Despite that:
1: we had to go upstairs every time we wanted a drink, no waiters came to us to offer us anything.
2: The time of the dinner was already settle in advance but when we arrived the reception room wasn't clean. It's a luck we got there before the guest to push them to do their jobs.
3: about 15 minutes before the time we agreed on to have the dinner serve I went to the administration just to see if everything was fine and they told me they didn't even know when to serve dinner
4: They charged more than the price we agreed on
5: Despite the fact the bill included service fees they just brought cups and coffee mugs, dumped it on the table and we had to serve coffee for our guest and they didn't bring enough mugs for everyone so we had to go upstairs and get more
6: they are not equiped to serve a big group. They got in the room with the Soup pot and poored soup to everyone as if we were a the Cantine. It took so long to serve everybody that table 1 was done eating before everybody got served
7: Not one waiter came during the whole night to ask if everything was fine
8: they didn't prepare any bill at the end of the night or came to us to be paid, they were just waiting:

Food was fine...the view is incredible. But terrible terrible organisation.

Also

We went to this hotel for our honeymoon. I never imagined to find it so charming with a rustic room and the Fjord view, hiking trails in the hotel, etc. We love the nature and we were so pleased to take our honeymoon in such a great place. The staff are so welcoming and the breakfast is delicious for a reasonable price.
Strongly recommended!

This is just what you expect of a Canadian vista! Superb views, nice walks, good food and friendly staff. Our room was very comfortable and it was very fitting not to have a television. We just watch the sun setting over the Saguenay and enjoy the peace. There is small bar area and a gamesroom. Coming out after our evening meal we came across a nice area with a wood fire and places to sit down and some marshmallows were left for the visitors to enjoy as well. A nice touch. Recommended!