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Grand Sirenis Matlali Hills Resort & Spa
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Reviews (688)
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All reviewsadult poolmineral poolpool barjapanese restaurantbeach clubpuerto bahiamobility issuesa la carte restaurantsmain poolmain buffetrelaxing poolhealth baranimation teambeach shuttlehit and missevery hourevening entertainment
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15 - 20 of 688 reviews
Reviewed 3 weeks ago via mobile

My mother and I just got back from a weeklong stay and we had a blast! The staff were super friendly and accommodating, the room was lovely, and the thematic dinners were fantastic. Easy to get into the close towns via cab (Bucerias, Sayulita in particular!) Erick at the Health Bar was a great host and provided excellent service during our stay, we spent at least part of every day hanging out and drinking fresh smoothies and juices. Thanks everyone!!!

Stayed: May 2018, travelled with family
2  Thank Morgan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSirenisMatlali, Director de Relaciones con Clientes at Grand Sirenis Matlali Hills Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Morgan Y,

Thank you for your most recent stay at Grand Sirenis Matlali and for sharing your review.

We are thrill to know you have enjoyed a beautiful stay and the services provided by our Staff were satisfy. Thank you for your positive comments.

Once again, we thank you for your preference, we hope to have the honor of welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

A la carte restaurant always supposedly full even if the hotel is half empty, for them it's a great way to save, but for the customers, it's frustrating, especially since the quality of the buffet is mediocre. Eating badly and fighting for a place in the restaurant is ridiculous. For the rest, the hotel is ok without more if you like the style.

  • Stayed: May 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Olivier T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSirenisMatlali, Director de Relaciones Públicas at Grand Sirenis Matlali Hills Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Olivier T,

We appreciate your preference to enjoy your most recent vacation at Grand Sirenis Matlali.

We'd like to take this opportunity to offer you an apology for any inconvenience caused by our reservation system for thematic dinners, our restaurants operate with a schedule of different seats to create a more exclusive dining experience. We regret that this has been an inconvenience for you.

You can be assured that your comments and feedback have already been taken into consideration.

We truly hope to have the opportunity to welcome you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We are club members had a wonderful room with an ocean view, close to buffet and restaraunts, The bartenders and staff were always fun and pleasant, met a lot of great people had a great time. If you enjoy walking then it’s a good place to get plenty of exercise if not try and get a room as close as possible le to where the buffet is. The food was usually cold or over cooked but they had no issues getting it the way you like in theme restaurants. It’s a very quiet ang peaceful atmosphere.

Stayed: April 2018, travelled as a couple
1  Thank bobtamhag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSirenisMatlali, Director de Relaciones con Clientes at Grand Sirenis Matlali Hills Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear bobtamhag,

We want to thank you for sharing your experience.

We value our members’ opinions and we are always happy to receive suggestions on how we can improve our hotel to satisfy our guests experiences. We will pass along your comments to our departments to correct all matters.

We thank you again and we'd love to have you back in your next holidays.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Absolutely brilliant hotel scenery when walking within the grounds is beautiful I constantly told my husband on the walk down to the evening meal that it was spectacular.Rooms VV nice bathroom brilliant ,shower cubicle huge .All members of staff very helpful,friendly and funny (ha ha) All pools very good , I would have given this hotel 5 stars were it not for the food which was always cold.

Stayed: May 2018, travelled as a couple
Thank marybuzza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSirenisMatlali, Director de Relaciones con Clientes at Grand Sirenis Matlali Hills Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear marybuzza,

We want to thank you for choosing us and for sharing your experience.

We value our guests’ opinions and we are always happy to receive suggestions on how we can improve our hotel to satisfy our guests experiences.

You can be assured that your feedback have already been taken into consideration.

We truly hope to have the opportunity to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018 via mobile

We came for one week not really knowing what to expect from Mexico but we fell head over heels for the place. I have never met so many wonderfully friendly people ever.

The hotel is fantastic. The staff can’t do enough to help and to make the holiday relaxing and fun.

Special thanks to Erick the best bell boy you’ll ever meet along with Abraham and Manuel who were so much fun.

We absolutely loved it here and it’s so easy to go out and experience proper Mexico!!

Thank you!!!

Stayed: May 2018, travelled as a couple
Thank Katy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSirenisMatlali, Director de Relaciones con Clientes at Grand Sirenis Matlali Hills Resort & Spa, responded to this reviewResponded 5 weeks ago

Dear Katy R,

First of all, we want to thank you for choosing Grand Sirenis Matlali and for the time you took to share your review.

We are glad to read that our resort, service and activities were satisfactory to your stay.

We thank you again for your preference and we hope to have the honor of welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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