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Reviewed 14 February 2018

We had four adults in the two BR apartment which was compact but big enough to be comfortable. Appliances (euro) and finishes (granite) were very high standard. There was a separate room for drying skis/boots etc. which was modern, spacious and well set out. The on-site receptionist and concierge booked restaurants and trips as well as drove us tot he shop and slopes - basically on call for most of the day, which was very handy as the apartment is mid village so too far to walk to the mountain each morning. However there is also a good bus service, so in the absence of Pat/Andrew, we were able to get the shuttle almost to our door at the end of the days skiing.

Room tip: Upper floors will have a better view, although the bottom floor is where the ski drying room is located.
Date of stay: February 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank P6100FHpetera
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
nisade2017, General Manager at Terrazze Niseko, responded to this reviewResponded 25 February 2018

Dear Peter A,

Thank you for your review, it is great to hear you had a great stay with us at Terrazze Niseko and you enjoyed both our features and services. Terrazze Niseko prides itself on our apartment appliances and features as well as our knowledgable and helpful staff.

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Reviewed 21 January 2018

We absolutely loved our stay at Terrazze. We were in the ground floor room, which I believe is smaller than the other levels, but it was still amazing. Loved the heated floors, the fireplace, even the views from our level! Very clean, new, modern and a really nice stay. However, what topped off our amazing experience at this place was the service!! It was like nothing we've ever experienced. The staff were super helpful, plus provided us with what felt like our own personal driver!! Admittedly the rooms were not full during most of our stay, so they had more time to drive us around. But even when there were more people staying, so long as we gave around 1/2 hr notice, we could be picked up and dropped off anywhere around town. It was so good!!
Tanita, Andrew, Patrick, & Emily, who were the ones who helped us throughout our stay were amazing. They helped us with recommendations of where to go and what to do, and other things like researching the train timetable for us!! They all went above and beyond anything I would ever expect. So thank you guys!!
Oh, and wifi speed of the hotel was so quick, ive never seen a hotel wifi so good!

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank HelenaK151
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
nisade2017, General Manager at Terrazze Niseko, responded to this reviewResponded 25 February 2018

Dear Helena,

Thank you so much for your fantastic review. We pride ourselves on Terrazze's modern appliances and features. As you mentioned however, the true pride of NISADE is our fantastic staff, with great knowledge of the town and willingness to help, We are glad to hear the staff at Terrazze made your stay a unique and memorable experience. We look forward to providing you the same level of service on your next stay with us here at Terrazze Niseko.

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Reviewed 8 January 2018

The apartment was lovely - perfect for our family of 4 - with comfortable rooms, lovely bathrooms and a gorgeous view. The staff could not be more accommodating and the concierge service was amazingly convenient. Even the drying room was extremely well appointed with a welcoming fireplace!

Room tip: We had a 2 bedroom apartment, there are single room apartments available as well.
Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank 779shannon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
nisade2017, Manager at Terrazze Niseko, responded to this reviewResponded 19 January 2018

Dear 779shannon,

Thank you for your wonderful review of Terrazze Niseko. We pride ourselves not just on the unobstructed views of Mt Yotei from the Terrazze and the quality of our facilities but the quality of our service. Our staff work tirelessly to ensure your holiday runs smoothly and will be humbled to know they have done their job well. Terrazze is designed to be the luxurious, stress-free snow escape and we are glad we could supply this to your family. We look forward to welcoming you on your return to us here at Terrazze Niseko.

NISADE MANAGEMENT TEAM

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Reviewed 23 December 2017

Good location, only 6 rooms so quite boutique, wonderful staff who really look after you, the on hand transport to drive us was fantastic. Very good kitchen , well equipped, washing machine was handy, great views, good size bath, excellent heated ski and boot room. You really feel that Nisade, the operators, have their act together on this property.
We'd definitely book it again.

Room tip: avoid level 1 rooms as not so private
Date of stay: December 2017
  • Trip type: Travelled with family
    • Rooms
    • Service
Thank RockyR85
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
nisade2017, Manager at Terrazze Niseko, responded to this reviewResponded 19 January 2018

Dear Rocky R,

Thank you for your wonderful view, I am so glad we were able to provide you with fantastic accommodation for your holiday. The facilities at Terrazze are designed to provide a luxurious and effortless holiday for our guests. We pride ourselves on the quality of both our accommodation and our service, and I am glad you enjoyed not only Terrazze and its facilities but the staff who work hard to make your holiday unforgettable. We look forward to providing you the same level of service in your next stay with us. We look forward to your return.

NISADE MANAGEMENT TEAM

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Reviewed 7 March 2017

The penthouse suite is beautifully appointed and completes the Ja-POW experience.
Wake up to inspiring views of Mt. Yotei. Enjoy the local Onsen culture in your own home! The staff was accessible, helpful and made our stay exactly as we wished it. Without hesitation Terrazze and Niskeo are a winning combination for an exotic and over the top ski vacation. Miss it already!
Andrew- NYC

Date of stay: February 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank bluebird247
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 10 March 2017

Dear bluebird247,

Thank you for your review of Terrazze Niseko. We are so glad you were able to experience the infamous Jap-pow in the comfort of our beautiful accommodation. The penthouse of Terrazze aims to capture your heart with its views and wonderful onsen and sauna room. We on the concierge team are thrilled to have been able to assist you and make your holiday the best it could possibly be. We look forward to giving the same unmatchable quality of care on your next visit.

Warm Regards,
Terrazze Niseko Team

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