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Allen D

A great hotel with genuine hospitality and top class service

5.0 of 5 bubblesReviewed 11 Dec 2023
Dear Peter and Team,

I wanted to express my heartfelt gratitude for the wonderful stay at Kimamaya. Your genuine hospitality made our 3-night experience truly memorable. From the cozy rooms to the fluffy and comfortable beds, everything was perfect. Your team's attentiveness and welcoming spirit from the start made us feel truly at home. Thank you for creating such a delightful atmosphere. We look forward to returning soon.

Cheers,
Allen & Sherinna
Date of stay: December 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (202)
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Reviewed 22 March 2023

I know it's cliche, but 5 stars is not enough! Kimamaya came highly recommended to me by a friend who stayed there in January 2023. Naturally I wanted to check out the reviews, and they reinforced everything my friend had said and more. There is a good reason for that - Peter and Haruka go above and beyond to provide the most OUTSTANDING service and hospitality ever experienced.

If you think it, they organise it. Even if you don't think it, Peter and Haruka will be on hand to recommend and assist wherever possible. The communication via the What's App group was great, not only for the getting dropped off or picked up from the ski resorts, but also for dinner recommendations and reservations that Peter or Haruka would do during the day while we were on the snow.

The breakfasts were super tasty with a good variety and would keep us full and going until dinner. On the day we were leaving Peter and Haruka organised croissants, coffees and salmon, cream cheese and avocado bagels for the early morning bus trip to the airport.

The onsite onsens were a treat and the lounge area welcoming and comfortable to relax in with a tasty beer post a day snowboarding!

Special shout out to Osaka San who was always available to drop us off and pick us up from the ski resorts.

Cannot express just how great everything was, and can't recommend Kimamaya enough! Everybody deserves a bit of Kimamaya hospitality and experience in their life!! Thanks again to the team at Kimamaya and can't wait to come back.

Room tip: Just go there, you won't regret it!!! It's luxury at an affordable price
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Elise H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2023 via mobile

My partner and I stayed at the Kimamaya for 5 nights and could not recommend this hotel enough. We were welcomed by the hotel manager Peter who made us feel welcome from the second we walked into the hotel. The hotel is a true home away from home, where you walk around in slippers and feel relaxed on your stay. The staff go above and beyond to make sure that you have everything you need from a phone to use on the stay to booking restaurants to ensure you have the full Niseko experience. The hotel is clean, cozy and everything you would wish for for a winter getaway. My partner and I became engaged on the trip and Peter made it a truely special afternoon.

We will definitely be staying at the Kimamaya again and already look forward to returning at the end of the year.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank BIANCA K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2022 via mobile

We are a family of 4 and staid 7 days at this beautiful place. Everything was more than perfect. The rooms were fantastic, comfortable and modern. Service was state of the art with a constant attention to details. Last but not least, Barns Restaurant was a very enjoyable way to start the day with at breakfast, and to enjoy diners with good food. Special thank you to Nicolas, Peter and team.
We will come back. For sure!!!

Date of stay: February 2022
Trip type: Travelled with family
Thank Nicolas_RAYBAUD5555
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 March 2022

We had a delightful stay.
The welcome and hospitality was incredible.
Peter the host as well as the hotel owner Nicolas was really lovely.
We felt like at home !
The chalet is luxury & friendly and the ondin restaurant is delicious.
I highly recommend

Date of stay: March 2022
    • Rooms
    • Cleanliness
    • Service
Thank FrequentFlier689111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 January 2020 via mobile

I think the fact this is our 6th time staying at this gorgeous hotel says it all. Thanks to Peter and your team for yet another wonderful stay -particularly loved the team running the breakfast and Barn - great service and beautiful food.

Date of stay: January 2020
Trip type: Travelled with family
Thank LeanneDamaso
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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