Superb Hotel. The service is impeccable, the rooms ultra comfortable, the best hotel breakfast I've ever encountered and I've had more hotel breakfasts than anyone ever wants. Exceptional masseuse, hot tubs and epic snow. The Barn Restaurant is fantastic as well. I'm running out of superlatives. I'll not be looking around next year but coming straight back to Kimamaya.
I stayed at the Kimamaya hotel for 10 days in February. The hotel itself is a beautiful as the pictures show. Everything is cozy and comfortable. The dry rooms for ski equipment and clothes was great to have and had all our gear dry and warm at the start of each day. The private onsens were perfect for soothing aching legs. Breakfast and dinner at The Barn were excellent.
What really makes this hotel special, though, is the staff. Peter and his team were INCREDIBLE. They are so friendly and excited to help your stay be great. They helped us with transfers from the airport, dinner reservations, bus tickets to other ski hills in the area, and every little detail you can think of. They immediately new us all by name and picked up on our preferences quickly. Just genuinely good people.
Can't wait to stay here again!
This hotel makes you feel at home, the rooms are spacious and luxurious, the lounge very warm and charming and the staff led by Peter is all about providing you with a personalised service. They offer service to take you to the slopes with a mobile phone to be picked up when you finish your runs. They are extremely well connected and will help you with your dining booking as well as guiding. The Hot bath is special and the massage fantastic. You will also enjoy the weekly welcome drinks with great stories shared by the guests. Best place to stay in Hirafu by far.
Kimamaya hotel was above and beyond in every way. Peter and his team took all the care in the world from the moment we arrived until dropping us off at the bus terminal. This boutique hotel and our loft room was modern and equipped with excellent amenities to provide the perfect wow factor. Our room was quiet and the bed quality on a new level of comfort..
The breakfast which I believe has been mentioned before was delicious, varied and we can vouch for its mastery . The staff in the Barn restaurant were absolutely spot on with service as was the very hard working gentlemen safely driving the bus and assisting us with the ski rental logistics. A no brainer if your looking for a friendly, genuine quality experience in Niseko...
We stayed at Kimamaya for 6 nights over the Christmas/New Year period and absolutely loved it! Peter and the rest of the staff are so helpful and are always available for suggestions on places to go and things to do (or just for a general chat!). Breakfast in the Barn is a delicious way to start the day and the hot baths are are welcome relief after a long (or even short) day in the snow. The 'batphone' to call the car service from the slopes is also a nice touch. We will definitely stay there again next time we are in Japan.
