We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
US$363
View Deal
Free cancellation until 06/03/21
Expedia
US$363
US$276
View Deal
SAVE US$87
Free cancellation until 07/03/21
Reserve now, pay at stay
Hotels.com
US$363
US$276
View Deal
SAVE US$87
Free cancellation until 07/03/21
Reserve now, pay at stay
Agoda.comUS$360
TripadvisorUS$276
Trip.com
View all 7 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (96)
Filter reviews
96 results
Traveller rating
59
21
9
4
3
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
59
21
9
4
3
Show reviews that mention
All reviews great location ski lockers restaurant located basement level restaurants and shops locker room family run prince hotel ace family within walking distance convenient store rice cooker washer and dryer hot tub ramen ski resort studio apartment
Selected filters
Filter
Updating list...
2 - 7 of 96 reviews
Reviewed 17 March 2020

6 of us stayed for 7D6N.

Great view from the apartment. We booked the ski view and were put on the 5/F. Can't complain much about the apartment.

Front desk staff was not up to standard unfortunately. Not the friendliest bunch.

Ski on and out is awesome. Ski room is bar none. Really good location.

Improvements, if you offer shuttle to Annupuri or MaxValu at Kutchan that would be awesome. Chalet Ivy across the street offers that.

Downside, no bath tub. No onsen.

I would still recommend Maples to friends but would love to see the improvements being looked at. Thanks

Date of stay: February 2020
Trip type: Travelled with friends
1  Thank philipfH1821UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Maples Niseko, Other at The Maples Niseko, responded to this reviewResponded 18 March 2020

Dear philipfH1821UK,

Thank you for your feedback

We have been in line with our advertisement, that the Maples Niseko does not have Onsen/bathtub facilities. However, Onsen option is available during walking distance from Maples Niseko. It is very close by next door

We are sorry that you found our service desk is not up to your expectation, we will pass this to our training manager for any improvement and we shall pass your feedback to management about the extensions drive

Please kindly check our sister properties called Kozue and Terrazze that they are included personalized concierge services which they will be on standby for you for such drives request

Regards

Loren

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2020 via mobile

I cannot believe the Maples are taking the safety of the customer as last priority.

We were there end of FEB, 2020 and suddenly the Japanese govt declare Hokkaido in the state of emergency during our stay.  The hotel shorten the operation hours immediately to protect their staff.

We are experiencing extreme stress given the rapidly change and the poor handling with the princess cruise situation in Yokohoma. So, we decide to leave a day early.  We asked the hotel for a refund or credit stay for future. The management say the situation wasn't too bad, and the attitude from the front desk manager was rude.

Many hotels are waiving to all the change in this situation. It is because they care about the safety of the customers and their reputation. Extremely disappointed.

Date of stay: March 2020
Trip type: Travelled with family
3  Thank Paulchan814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Maples Niseko, Other at The Maples Niseko, responded to this reviewResponded 18 March 2020

Dear Paulchan814,

Thank you for your feedback

We would like to take this opportunity to explain the changes in operation hours. There is a couple of day notice beforehand and the DOB is from 1st March which Niseko resort has entered the Spring operation hours. Fret not that even though it is a limited front desk service hour we are giving guest services a number one priority via staff standby 24hrs still which we believed it is clearly stated in the letter that is given to all guest in the house

About the Yokohama incident with Hokkaido the state of emergency, this is an irrelevant case. However, if it shall create huge uncomfortable distress that leads to cutting short a day travel trip. It is the individual decision that is not related to the Maples Niseko stays

We are sorry that you found our booking T&C is majorly strict as we have stated that in our reservation email before the guest makes the deposit / full payment to confirm the stay with us. We do also highly recommend guest to purchase travel insurance in case such inconvenience incident happened during the trip

Regards

NISADE Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2020 via mobile

Great location, ski in ski out and personalised shuttle service around Hirafu.
Our room has 2 bedrooms and plenty of space. The kitchen well equipped. Modern decoration. Everything was clean and new. We love the apartment.
There is also a Rhythm counter at the hotel lobby which is an added convenience.
The maples is also very near ski schools and just next to the Family Run. The dry room and the lockers are new and well maintained.
Good room, good service and good location.
I love everything about it.

Date of stay: December 2019
Trip type: Travelled with family
Thank josephinem149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Maples Niseko, Other at The Maples Niseko, responded to this reviewResponded 9 March 2020

Dear josephinem149,

Thank you very much for your kind reviews

We are so happy to hear that you enjoyed your stay with us in the Maples Niseko

Hope to welcome you back in Niseko next winter

Regards
Loren

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2020 via mobile

The Maples was located around the middle of upper Hirafu Village amidst restaurants and shops. The nearest supermarket, Hirafu 88, was just across the road. Lower Hirafu Village's restaurants were also within walking distance albeit further which was not an issue because complimentary car lift was provided before 10:00 PM to and from restaurants within the Hirafu Village. The best part was that it was a true ski-out and ski-in unlike Ki Niseko which I stayed in previously, a ski-in, but not a ski-out because you had to walk out to the nearest ski lift which was located on higher grounds. The staff at The Maples were responsive and friendly, which really helped when assistance was needed. The studio apartment on the 6th floor was spacious and well-appointed with a fantastic view of the ski slopes and trees - I kept the blinds drawn open at all times and woke up with the sunrise; it was just so irresistibly beautiful especially after a snowfall which was quite regular in Niseko. Loved the absolutely no-hands toilet, which had a sensor-activated cover, heated seat, and cleaning, drying and self-flushing features. The portable air humidifier was much appreciated because the heating was extremely drying. Unfortunately, the apartment was not cleaned everyday, so had to make my own bed and clean after myself for 2 days before the cleaning service was scheduled. There were no hand towels; the face towels doubled up as hand towels. Also, for some reason, The Maples being a higher end accommodation, no hand or skin moisturiser was provided. As it was extremely dry and cold - bring plenty of your own if proned to skin dryness due to the weather. The ski room was conveniently located at the basement floor and opened out onto the ski slope. There was no ski valet, so had to take care of my own gears with an allocated ski locker which was fine because it was not like a ski valet would help me wear my ski boots. Ski room was well laid-out with a worktable to tune gears and toilet which was really convenient if you need to answer the implacable call of nature before you ski out instead of running back up to your room. The Maples made up for its lack of ski valet with an excellent concierge service that meticulously arranged almost everything from ski lessons and rentals to restaurant recommendations and reservations.

Date of stay: February 2020
Trip type: Travelled solo
Thank Lim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Maples Niseko, Other at The Maples Niseko, responded to this reviewResponded 9 March 2020

Dear Lim L,

Thank you very much for your valuable feedback and kind reviews

We will pass the note to our higher management level about the extra amenities that are mentioned

And we are very glad that you have a great stay with us

Look forward to welcoming you next season

Regards
Loren

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2020 via mobile

The Maples Niseko was so many times greater then what I had imagined. For staters the rooms where much bigger then I would have thought, especially given the sizes of average room in Japan (tiny) - and we were in a studio apartment!
They had a king sized bed, a dining and kitchen area, large walk in robe and a reasonable bathroom.
I could not fault the bedrooms, it was like living in luxury.
The staff were also fantastic, very helpful and friendly. Most speak great English so communication is never an issue.

Down stairs they have locker rooms to store your snow gear as you are not allowed to bring it back to your rooms. I have to say that I was so impressed by the state of the locker rooms, as they are better then anything I have seen at other locations. Full sized lockers big enough for clothes plus multiple boards/skis. The rooms are warm and carpeted. Exactly what is needed for a hotel with direct assess to the slopes.

The location of the hotel is in the Main Street at the Grand Hirafu area of the mountain, which is the biggest and most lively area of Niseko. Great place to stay if you enjoy eating and drinking out with plenty of variety.
Access to the slopes is as easy as it gets, literally strap in at the back door and you’re already on the slopes. The hotel backs onto a green family run which has a quad chair at its base which can take you to all areas of the mountain. Honestly this hotel and our time at Niseko was the highlight of our trip.

Certainly will be recommending this place to everyone, could not have imagined a better hotel.
Online photos are accurate also!!
5/5

Date of stay: February 2020
Trip type: Travelled as a couple
Thank jpturner21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Maples Niseko, Other at The Maples Niseko, responded to this reviewResponded 1 March 2020

Dear jpturner21,

Thank you very much for your kind and enthusiasm feedback

We are very glad that you have enjoyed your ski holiday with Maples Niseko

We do hope to welcome you back in Niseko next year

Regards
Loren

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews