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Reviewed 1 January 2020 via mobile

Pictures are deceiving. If you are travelling with luggages (as most people are), be prepared to carry those luggages as you enter this place...when you reach your room, there will be more stairs to bring your luggages down to the living quarters. NO daily housekeeping & receptionist/front desk personnel is NOT available 24/7 so if you need toilet paper refill & the like, you'll have to wait after 2 days the price you pay for this place is NOT commensurate to the service you get. it does not even include breakfast unfortunately, there is nothing nice to say about this place....

Date of stay: December 2019
Trip type: Travelled with family
Thank Thess L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 May 2019 via mobile

We spent 2 nights here in early may. The reception people very welcoming and helpful. Room was amazing - cozy & fully equipped. Location was very good too. Not too far from the ski lift and the gondola.

They allow free rental of dvds from the reception at the Vale. This kept us occupied at the room during rainy days. Note that they do have english channels on tv but limited options available.

Special mention to Natasha. Warm, friendly ans Great with children. My kid liked the way she communicated and enjoyed being speaking to her. . It felt very genuine and since. Thanks, Tash.

Date of stay: May 2019
Trip type: Travelled with family
Thank azrin_zabri
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 February 2019

Very convenient location which makes the trip even more memorable. The Setsumon is also close to all major ski shops and is a short walk to the supermarket to buy food and refreshments. Staff are very friendly and if you need help booking restaurants they can do that as well.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank jono0411
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NISADEBP, Manager at The Setsumon, responded to this reviewResponded 20 February 2019

Dear jono0411,

Thank you for such positive words about the Setsumon - your review is greatly appreciated!

I am thrilled to hear that you loved our location and that it was convenient for you on your ski holiday. I am also happy to hear that you found our staff to be friendly and that they were able to help you book your favorite restaurants in town - we do our best to make sure we can take the stress out of all our guests' holidays!

Thank you again for choosing The Setsumon for your winter getaway. We hope to see you again next seaon.

Warmest Regards,
Nisade Boutiques Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2019 via mobile

We stayed at the Setsumon for the first time. Our daughters had their own apartment which was connected to our apartment. The apartments are equipped with everything you need including a rice cooker. Everything was beautifully decorated and super clean.
The service was very good, too. Both pre holidays and while we were there. The Nisade crew helped us with all our needs.
The location of The Setsumon is Fantastic. Both to the posts and to the best restaurants in town it’s just a short walk. The complimentary bus across the street takes you to various points in Hirafu.
We hope to be back soon. Thank you The Setsumon.

Date of stay: February 2019
Trip type: Travelled with family
Thank natalies623
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NISADEBP, Manager at The Setsumon, responded to this reviewResponded 13 February 2019

Dear natalies623,

Thank you very much for the lovely review!

At Nisade we are dedicated to ensuring that all our visitors have the most memorable ski holiday. We are ecstatic to hear that you and your family had a fantastic time at the Setsumon and that you found all the services we have to offer to be helpful from the time you book your holiday to the end.

Thank you for choosing to stay with us at The Setsumon. We hope to see you again next season or even sooner!

Warmest Regards,
Nisade Boutiques Property Manager

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Reviewed 9 February 2019

I booked in advance and took advantage of the discount 6 months earlier. It is expensive where-ever you stay but overall excellent right in the heart of Niseko.
Would stay again for sure and thanks to Sonya and Tash for looking after us so well and forwarding our ski bag to the transport Yamato days later for our Osaka airport pick up. Much appreciated.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank 444katherinet
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NISADEBP, Manager at The Setsumon, responded to this reviewResponded 10 February 2019

Dear Kat,

Thanks for your lovely review of the Setsumon.
It was lovely to welcome back a familiar face and great to hear you enjoyed your stay!

No problems at all about the ski bag - we are more than happy to assist.

Thank you again for staying with us at The Setsumon and hopefully we can catch you again next season!

Warmest Regards,
Nisade Boutiques Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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