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Reviewed 23 August 2021

Everything was wonderful during our stay. First, we were upgraded for a regular guest room to a one bedroom suite with a den. Service was fantastic, and all the staff were friendly, attentive and helpful. All staff is COVID-19 careful and vigilant.

Date of stay: July 2021
67  Thank KodoDrummer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 August 2021 via mobile

Courtenay has the skills of a ninja, lightening fast in her service and even quicker razed-sharp wit. Connecting with others in the last 18 months has been limited for many of us so enjoying laughs with our server made for an even more enjoyable evening. The food was great too!

Date of stay: August 2021
Trip type: Travelled with family
Thank ColdInToronto
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 August 2021

Love love love that there is a floor for pets! Our dog was able to come with us on our 4 night trip which was really special. Thank you to the hotel staff who were so accommodating and attentive to the needs of my family. Service was so friendly. Can't wait to come back!

Date of stay: May 2021
    • Location
    • Cleanliness
    • Service
Thank BrendaKayBB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 August 2021

Overall our stay was great. Our room was clean and most of the staff was fantastic. As a Marriott Titanium Elite Member there were some perks, although we were unable to use our suite upgrades for this trip which was disappointing. Having to book a pool time daily was a bit of a challenge. Most of the good time slots seemed to be gone quickly every day and many people not showing up for appointments was disappointing. Breakfast vouchers and the complimentary gift were a nice touch. Although not the fault of the hotel, everything seemed to be an additional charge. Including a visit to the private beach which was nice but not worth $26 a person. It felt like we were constantly paying out additional money for every little thing. The staff was great - even when the entire building was evacuated for a fire alarm - they came around with bottles of water etc. and were genuinely concerned. I would likely stay here again when Covid restrictions ease up - and we can enjoy all the hotel
Has to offer. They are absolutely doing the best they can with the rules.

Date of stay: August 2021
Trip type: Travelled with family
1  Thank Alicia D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 August 2021 via mobile

I love Marriott / Westin first off and am a Bonvoy elite member. Staff was friendly at welcome and check-in was ok. Car park area underground a little dark if I was there myself but Iwasn’t so ok. Room was clean and felt comfortable but for the $$, I’ve stayed at nicer Westins. Lots of nasty stains in main hallways and sofa bed in room was virtually unusable as the whole couch, when folded up, tilted forward and you wanted to roll out onto the floor. This place needs an update :(
Also received breakkie vouchers at check in at the only onsite hotel restaurant which was great. But no one told us we needed resos for breakfast because the restaurant was understaffed. We noted that no one told us this at check-in and was told “our company’s are separate so they don’t know we are understaffed”. Ironically the restaurant host desk is within 20 feet and direct view of the check-in. Shouldn’t be my problem that the two companies don’t talk to each other. We peaced out and went to the Village for a nice breakfast. That experience kind of made us decide to wait for a good while til we come back to this Westin. Too bad cause the beds and shower are great.

Room tip: Avoid pool facing rooms - crazy loud with kids screaming til about 11 pm, if that matters
Date of stay: August 2021
Trip type: Travelled as a couple
Thank jboOntario
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kevin Kingsbury, General Manager at The Westin Trillium House, Blue Mountain, responded to this reviewResponded 6 August 2021

Dear jboOntario,

Thank you for taking the time to post a review following your recent visit to the Westin Trillium House, Blue Mountain, we value our guest feedback and the unique opportunities that can arise to make adjustments to our products and services. We're sorry to hear that our services fell short of your expectations and can assure you this is not the quality we strive to deliver. The Trillium House was on target for a refurbishment this year and due to unforeseen circumstances this project was delayed and will move forward shortly. We are excited to see the results and trust our loyal guests will be very pleased as well. We are disappointed to learn of the manner in which our associate responded to your query regarding meal reservations, this was not innkeeping with our service standards and warrants follow-up and coaching, we appreciate you bringing this to our attention.

Please feel free to connect with us via e-mail should you wish to discuss your concerns further. We would be more than happy to undertake a further and in depth investigation and provide you with a more detailed response.

Yours in Hospitality,
On behalf of The Westin Trillium House, Blue Mountain

Kevin Kingsbury
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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