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Reviews (931)
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Traveller rating
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All reviews san juan parking ticket validated metro area nice hotel free breakfast excellent stay plaza del sol rooms are spacious walking distance easy access business trip science park yogurt great place to stay per day applebees casino
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11 - 16 of 931 reviews
Reviewed 4 weeks ago

So much to say about this hotel. The staff was friendly and very helpful. I felt safe due to all the regulations that has been implemented. Room was nice size and very clean. I usually worry about bugs and not being clean. This was not the case. The halls were clean and no debris outside.

Date of stay: April 2021
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Review collected in partnership with Hyatt Hotels
Thank javonr662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Not providing enough cleanliness and hygiene-related protocol. No security at location. No happy with resort charge wend the location is only a hotel. Never received room service on my stay I was left with no soap and towels.

Date of stay: April 2021
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Review collected in partnership with Hyatt Hotels
Thank Freedom11095136861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

The staff does not clean the rooms often nor do they answer calls for room service requests. The stay could have been much better if they increased their cleaning days from every 4 to at least every 2 days.

Date of stay: March 2021
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Review collected in partnership with Hyatt Hotels
Thank Tahariar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

I wouldn’t stay here again. Hotel ran out of towels, was without hot water and had low water pressure. There was a pipe issue that we were later informed of. It’s about 30-40 minutes away from San Juan which makes for a long drive back and forth.

Date of stay: March 2021
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Review collected in partnership with Hyatt Hotels
Thank naishamwaite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2021

This hotel is clean, and customer service is great.
However, If you want to experience the real San Juan, this isn’t the place to go. Nothing is within walking distance, you must take a can everywhere. The pool is small and uninviting. They do not have room cleaning until 4th day of stay.

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank tanyagirl4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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