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“Upgraded to Premium”
Review of Virgin Atlantic Airways


Reviewed 5 September 2019

Paid ahead of time to upgrade from premium economy to upper (first) class. Had the compartment-laydown seats. It was a day flight, so very hard to sleep even though the plane was darkened. Flight attendants were numerous and attentive. Food and beverage was always available. Check-in was a breeze as was security.

Date of travel: August 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank Brett T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,837 - 1,841 of 15,184 reviews

Reviewed 5 September 2019

Sat in seats 22H&K. Very comfortable, but long flight. Help yourself smacks during the entire flight, and drinks always available. Nice seats and entertainment, so much better than economy.

Date of travel: July 2019
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
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2  Thank Brett T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2019

We had brilliant flights to and from Orlando with Virgin Atlantic. VS15/16 12/08/19 26/08/19.
In particular on the outbound flight Ian was an outstanding member of the cabin crew, making sure everyone in our party of 8 had everything they needed. I feel the job of cabin crew can sometimes be under appreciated and it can be easy to forget what long hours these people do and how hard they work.

Date of travel: August 2019
4  Thank HonestHreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2019

We travelled as a family, my daughter has multiple allergies - nuts being one. I called them before travel and they couldn't promise to be serving a meal she could eat so suggested we bring our own food. when on board they announced were had someone with a nut allergy on board and requested passengers did not eat nuts during the flight. At meal time they found a different meal that she could eat.

Date of travel: July 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Obi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2019

After a particularly shoddy experience in the past when the level of service was at a low, vowed not to fly Virgin again. Fast forward a good few years and the price to fly was excellent so decided to chance it.
It would seem Virgin is back on the track with the service they provide, couldn't be more different from the last time we used them. To ice cream in the airport before flying, to menus on the plane before eating, the Virgin I enjoyed flying as a kid seems to be back. The A330-300 onboard entertainment was fantastic, I couldn't fit in all I wanted to watch.
Even had the pleasure of chatting to one of the pilots in the airport before the flight. All the staff seemed so happy I would definitely fly Virgin again now.

Date of travel: August 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank DorsetBert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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