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“Pleasantly surprised at every step”
Review of Virgin Atlantic Airways


Reviewed 31 May 2018

It is a few years since I have been on a flight across the Atlantic and I wasn’t looking forward to this one.

However, at every step of this outward journey I was delighted by the lack of queuing.
Checking in was quick and relaxed; security checks were thorough but well managed; boarding was remarkably speedy and service on the flight was frequent and efficient. Even going to the loo was relatively queue-free.

There was a good choice of in-flight entertainment and I managed to watch three films/movies. The food was good quality and portion sizes well judged. The miniature bottles of Bombay Sapphire gin and separate tonic were especially popular with our party!

It was especially pleasant to have some “normal” cabin crew and not the Stepford Wives with which have been the case with previous flights.

Disembarkation was also surprisingly stress-free and our luggage was waiting for us when we cleared the immigration checks

Thank jaybrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 May 2018

Five of us recently flew with Virgin Atlantic for the first time on a round trip from Seattle to London Heathrow. We were very pleased with this airline. The price was right, we arrived pretty much on time in both directions, the flight attendants were always available and friendly, and they fed us constantly during each leg of the flight. I requested vegetarian meals, and the food was actually quite good. Plus, they had free wine and beer, even for Economy class. And, there was enough leg room that we didn't feel cramped, and we did not pay extra for our seats.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank hiker017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

As always a pleasure flying with virgin. Check in a breeze with helpful staff. Flight went quickly with entertainment centre, and cabin crew were attentive and friendly. Will be flying with them again next year. No problems.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dale P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

The seats were very comfortable, the staff were very polite and ready to assist without attitude. There were may options for meals and beverages. Also the entertainment on board was plentiful. There was one little issue with boarding the plane, I believe that LAX was doing renovations so this flight left from the far end on the ground floor and then when it was time to board it was delayed and they never called groups, it was a free for all trying to get to the buses to be taken to the plane.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SLynnS03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

I have flown with Virgin Atlantic numerous times and always had a good experience. Decided to upgrade to premium economy and would certainly recommend it. From the speed through check in to the comfort of the seats is brilliant and will always upgrade on long haul flights in the future

Thank suesherwood64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC