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“Cramped seatings and basic service”
Review of Virgin Atlantic Airways


Reviewed 5 weeks ago via mobile

We flew on 14/10/17 from Orlando night flight to London Gatwick. We flew Upper Class and found the seatings cramped and virtually on top of each other. We were in 6A and 7A and the seats are at angle and when we were resting there is hardly room to pass. Also we found the hostess very patronising and focused themselves on helping only certain people. The food was basic. Virgin Atlantic should take cue from Delta whose food and seating exceeded our expectations.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank sheelagandhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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134 - 138 of 5,618 reviews

Reviewed 5 weeks ago

I few with my daughter son ,and 5 year old in july from atlanta to london. We few 1st class on the way over and premium class home. My grandson has eating issues which they handle . They were very personal, friendly and made the trip great coming and going for us. I have flown Vigin before to Europe and it is always great.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank atraveler300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Always great flights and service on Virgin Atlantic Airways. We fly Virgin when traveling to and from London, which we have done annually over the last 5 years. This flight was timely, smooth, and comfortable. We also find the staff to be friendly and helpful on each trip. Food and drinks were great, as were the movies. All of which made our trip a pleasant one, with no delays or hassles! We highly recommend flying Virgin Atlantic!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank thaward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Virgin Atlantic's flights and customer service to and from London have always been good for us, and this flight was also a good one. The airline is more attentive to and appreciative of their customers than other carriers we have used. There were no delays, flight was smooth and on time, drinks/snacks/meals were good. We will definitely continue to fly on Virgin Atlantic!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank thaward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

Due to a cancellation of one of our original return flights, all of our return flights were rebooked. This was our first experience flying Virgin Atlantic and will definitely fly them again. From moment you step onto the plane, you feel welcome and appreciated. My wife and I are vegan and because of the cancellation, didn't have special meals requested. The flight attendants went out of their way to ensure we had a vegan meal. In fact, a few of the flight attendants gave up portions of their crew meals in order to make our meals. That is above and beyond service and you just won't find that level of service on most air carriers. For future international travel, we will seek out and request Virgin Atlantic flights.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC