3 times I booked a flight ONLY because they had a direct flight. 3 times they changed it to a connecting flight. The last time they did not even notify me. Lack of notification happened to our traveling partners as well. Cannot image a worse experience, don't even want to think what it would be like if I actually was on a flight with them. Canceling AGAIN and will never book with United again. Would rather drive the 2.000 miles!