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“Could these planes be any older????”
Review of United Airlines


Reviewed 31 May 2018

This is not business class for a 5 plus hour flight. Food on the morning flight passable. Food returning from mexico an absolute disgrace. inedible. Shame on Delta

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ewalker2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,055 - 3,059 of 29,962 reviews

Reviewed 31 May 2018

Our flight boarded efficiently and on time. The flight attendants were friendly and helpful. The food was good, although the portions were small. Large selection of movies and entertainment. We arrived on time and all our bags made it.

Thank bluebonnet-and-bat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

It seems like flights within north America are always delayed. Flight from Toronto to Phoenix connecting through Chicago---everything was delayed making this a VERY long day. Seats were so uncomfortable dirty---there is no room to stand on these small planes. Take a tip from the Asian airlines who have great service and planes with seats that still have some cushion left.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank nuyu2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018 via mobile

United took care of my MIL the whole way. She even had a layover in Denver and they took great care of her the whole time. She never had to stress about anything. Moved her via wheelchair and were kind and timely. Flights are on schedule and smooth

Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

Really bad service, we depart around 45 minutes late but we arrive almost on time, my inquiry was they offer a breakfast and I choose CEREAL with milk, and my wife she wants cereal and the attendant she said there only bring one cereal per fligth, but if your husband want to change we can give to you, and the another choice was eggs with sauces (pork) and we do not eat that, after only offer one time a beverages, no more coffe and no more water, after when we arrive to MEXICO CITY our baggage arrives at the end suppost to be first.
No peanuts, no movies, really bad service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank BOGOSGOLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC