United ruined the start of our Anniversary trip.
We booked flight thru American Express travel, United to Vegas, then Hawaiian onto Lanai.
When checking in online United said we couldn't print Hawaiian birding passes, understood since that flight was technically the next day (1:30 Am flight out of vegas). But after getting to Vegas we still couldn't print.
Hawaiian at this point bent over backwards trying to help us, calling United as the ti let showed United control, and they could not sieze it to ticket us. As the boarding proceeded they conferenced in Amex, who also was locked out by United.
The United agent told Hawaiian (we were right there) that he tried an "exchange" to get the ticket released, but that failed too. He said, nope that didn't work (we were all in the call). Amex documented all if this. Except it did work. We found out after our flight had already pushed back (2+ hours of this) when Amex got a new rep on the line and gave Hawaiian a new ticket number that could be released to Hawaiian.
So now we paid 1000+ dollar's for the four seasons Lanai, and we will get there in time to go to bed. And we get to sit in the airport for 6 hours. And our new flight doesn't have the preferred seats that we booked ages ago available, so we will be in the last row.
Thanks United. To top it off, the custom service rep while on the call with us and Amex, hung up when Amex started to complain about what we were being out thru.
Complete waste of our money. DO NOT FLY UNITED. Ever. Period.