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“Great Flight”
Review of United Airlines


Reviewed 17 October 2017

Great flight, despite a rocky landing. Service was nice, the snacks and drinks were good and the seats are very comfortable. I'm a bigger girl and sometimes the seat belts can be so tight but I didn't have that problem at all flying with United.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 October 2017 via mobile

Is it possible for an airline to get worse after a scandal laden Year? Apparently. United isn't known as a super low budget carrier so I'm still shocked by the nickel and diming I experienced on my last flight. I booked an economy ticket (made the basic economy mistake once and that was enough), and the only seats that I could choose w/o paying for an upgrade were middle seats (upgraded seats in other major carriers actually provide some sort of upgrade, either in location or legroom). The plane had the in seat televisions and unlike every other major carrier, United wanted you to pay for the pleasure of using that service. It's unbelievable!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

Nice comfortable trip to Singapore on United's 787 dreamliner. This was a 1 stop flight with a stopover at San Francisco international. Nothing on the flight was bad. A good selection of movies that really helped pass the time. Seating was comfortable (no feet sticking out from fellow passengers). Food was good enough for me, granted i'm not a picky eater. I would fly with them again. But i'm going to try an A380 (different airline) next time I head back.

Thank orange_advan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

There were 4 parts to this flight total. The first leg of flight from odd to Newark new jersey was less than appealing. Flight attendants were visably cranky and non professional. The Newark airport is huge and horrible signage. Final leg to Dominican Republic was fine although the planes seats are high and uncomfortable. The journey home was just that. There was a woman almost completely blind and had her service animal. The lady fell asleep and the dog laid in aisle to eat h over but steward was angry about this and said something rude later she was trying to find her bag and was taking to long and same employee literally assumed she can see as he states it's right here, how was she to see it. I then took over and asked the man sitting in aisle seat to help her. Never ever united. Oh yes and the back bathroom literally smelled the cabin up.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Randi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

I arrived at B concourse at O'Hare. My connecting flight leaves in an hour and 15 minutes from gait E-5. The walk from B gate to E gate was over 20 minutes. This is not the first time this has happened at O'hare. I don't think I will choose flights that connect through Chicago anymore. I'm getting too old to do the O'Hare hustle.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank timothyp449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC