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“Always first class”
Review of TUI Airways (United Kingdom)


Reviewed 3 weeks ago

Travel with TUI/First Choice most of the time on package holidays. This flight was first class as usual with great cabin crew. It's just a shame they can't do anything about the screaming kids !

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank gilly537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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452 - 456 of 9,100 reviews

Reviewed 3 weeks ago

Out bound flight was good. On time and quick check in. Return flight delayed and took over an hour to check in. Good job security was very efficient.

Thank J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Flight was on time cabin crew were excellent good selection of duty free products.
The only down side was because we did not book our holiday through TUI we were unable to pre book seats or speedy boarding which we normally do.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank davjo3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The first time travelling with a wheelchair was so daunting. However, Tui made this a breeze and with no stress. From the customer service team prior to flying to the flight itself. Everyone was extremely friendly. So helpful. Very compassionate. Very patient. Amazingly helpful with always a smile. The flight on the way was so worrying but the amazing woman with dark hair who gave me a high vis vest as I needed to assist with our wheelchair on board to the lovely man working with her so friendly and so helpful when we needed it the most. Nothing bothered them they always smiled. Even when we held up the plane oooops sorry!! Thank you for being so caring. Thank you for the caring attendants on the way back including the pilot. Fantastic service and will always travel with Tui going forward. Amazing. Thank you for make our flight a flying success. Thank you.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank AdamSam6104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Going out from Manchester was fine but checking in at Faro was a disaster. Think it took almost one and a half hours. Three check in desks which were not open when
we arrived. Three very long ques. By the time we got through they were saying final call for our flight so we had to rush then to find our way to the aircraft. They were then waiting for six more passengers. Needless to say we were late taking off. This needs looking into at Faro. Flown many times with Thomsons.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC