Yesterday, I received bad news that my mom was sent to the hospital for spinal cancer surgery. Early this morning, I went to my office to request urgent leave. I bought a plane ticket for a flight at 14:55. I wanted to see my mom as soon as she came out of the operating room, but Thai Airways made me wait until 15:40, after which the flight was canceled. I am Thai, and this is my first time choosing Thai Airways for travel. I am very disappointed.

The airhostess was rude As hell lol
I did not know what I even did to her
I asked how to recline my seat cause it was my first time travelling to Bangkok so I asked her then she sarcasticly showed me after that she started being rude to me asking to put my juices back in my bag and ordering me to close my window shade I mean it's her duty to serve me at least she can be polite or say please 🤦🏻‍♂️ plus she was wearing a mask so i couldn't even identify her. Damn that's my first and last on that plane

Terrible experience, Could not even believe that the Thai Airways staff asked us to go for other AIRLINES and suggest not booking with THAI AIRWAYS for such small situations. (weight over 6kg, they charged and forced us to pay 10,672 INR), upon our request to talk with their senior team members, they called some other staff, i think the name was something like SANOOJ or something, he was even worse, so I was wondering if he really was their senior team member or not. To my understanding the senior person should be knowing how to handle the situations.
There could be some better way to handle the situation instead of just saying move to other airlines or leaving your extra luggage at the airport. worst customer service experience from the Thai airways staff at Delhi International Airport, could not believe it actually happened.

I am wondering how the company will survive if the staff say this to all of their passengers like this and all their esteemed guests consider moving to other airline options; They do not even think how they will get their salaries if all passengers started to move to some other airlines.

If any senior management staff of Thai Airways reading this, request them to provide more training to their concerned staff. We have travelled many times with Thai airways and never had any such experience like this before. For now we have started to consider other airlines options. 

Rahul Gupta
thaiholidayz2@gmail.com

How can your crew ask some one who is strictly vegetarian to hold food you serve which is non vegetarian, she says take it and she will take it back later. and later was being sarcastic and saying don't you need water bottle out of this. Teach them to respect others feeling.

We were travelling to Mumbai via Bangkok

Another issue was lay over rules. we were travelling via Bangkok to Mumbai and had long 7.45 hours lay over, there rule is if you want to go out pay some tax amount , check in luggage till Bangkok, get check in again and then go out if you wish too, which is unnecessary complication for passenger and additional cost which is not tourist friendly . Another option is check in as international passenger and stay at airport only.

I would not recommend and actively discourage my friends and colleagues from flying with Thai airways.

• My outbound flight was delayed by an +1 hour causing complications at the arriving airport
• I paid extra for a seat upgrade but Thai airways overbooked my flight, gave away the seat I paid for, and did not compensate me with the exception of the boarding agent’s blank stare and rude gesture towards the boarding gate
• In conjunction with the second bullet. After taking my paid seat from me, Thai Airways double booked the seat they assigned me, causing further issues and delays to their already late take off

Thai Airways ranks 0 out of 10 in service and quality. Do not take this airline unless you enjoying having issues with your leisure or business travel plans.